Sales Coordinator / Customer Service Representa...

Lluminite® powered by CellMark; Kraków; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Home office option

Job summary

CellMark in Kraków is seeking a Sales Coordinator / Customer Service Representative to support existing business. You will act as the main liaison between customers and suppliers, manage orders, delivery schedules, invoicing, and credit limits, while assisting the sales team with development activities and inventory monitoring.

The role requires a Bachelor’s degree in business or related field, 5–10 years of B2B experience, excellent communication, and proficiency in MS Office.

Qualifications

• Bachelor’s degree in business, or international sales or export activities or related discipline and 5–10 years’ B2B experience.
• Highly organized with strong written and verbal communication skills.
• Excellent attention to detail, organizational and time management skills.
• Good interpersonal skills and customer service orientation.
• Proficient in MS Office; IT skills; ERP experience such as IFS is a plus.
• Multilingual is an asset; English and German fluency required.

Responsibilities

• Act as the main contact between customers, suppliers, and contract manufacturers, ensuring timely and accurate transaction information.
• Enter and monitor purchase, sales, and related data in the local IT system from order entry to completion.
• Handle phone inquiries professionally and support Product Managers with inventory monitoring.
• Resolve customer issues promptly and effectively.
• Support payment collection, credit limit control, and payment recovery.
• Coordinate with logistics providers and accounting to ensure efficient processes.
• Share market insights and sales opportunities gathered through customer contact.
• Support the sales team with related tasks and business development activities.
• Manage inventory and logistics from suppliers’ plants to customers.
• Handle related administration, paperwork, filing, and main phone coverage.
• Provide back-up customer service support and assist with other assigned projects.

Skills

English fluency

German fluency

ERP experience

MS Office

Organization

Communication

Teamwork

Education

Bachelor’s degree in business / intl sales / export

Tools

IFS ERP

Job description

About CellMark

CellMark is a privately owned, independent marketing and supply chain services company providing products, services and solutions to customers and suppliers all over the world. We facilitate trade and business development across multiple industries using our many local offices and professional expertise. CellMark is a multinational company located in Götheborg, Sweden and has its roots in the paper and pulp industries. For our Chemicals division in Poland, Krakow, we have an open position as Sales Coordinator / Customer Sales Representative.

About CellMark

CellMark is a privately owned, independent marketing and supply chain services company providing products, services and solutions to customers and suppliers all over the world. We facilitate trade and business development across multiple industries using our many local offices and professional expertise. CellMark is a multinational company located in Götheborg, Sweden and has its roots in the paper and pulp industries. For our Chemicals division in Poland, Krakow, we have an open position as Sales Coordinator / Customer Sales Representative.

Job Description

The Sales Coordinator / Customer Service Representative supports existing business, acts as the main link between customers and suppliers, and manages sales orders, delivery schedules, invoicing, credit limits, and payment follow-up. The role ensures timely and accurate information on sales transactions, supports the sales team with order entry and sales development activities, and reports to the Business Manager. The position requires the candidate to be able to:

• Act as the main contact between customers, suppliers, and contract manufacturers, ensuring timely and accurate transaction information.
• Enter and monitor purchase, sales, and related data in the local IT system from order entry to completion.
• Handle phone inquiries professionally and support Product Managers with inventory monitoring.
• Resolve customer issues promptly and effectively.
• Support payment collection, credit limit control, and payment recovery when needed.
• Coordinate with logistics providers and accounting to ensure efficient processes.
• Share market insights and sales opportunities gathered through customer contact.
• Support the sales team with related tasks and business development activities.
• Manage inventory and logistics from suppliers´plants to customers.
• Handle related administration, paperwork, filing, and main phone coverage.
• Provide back-up customer service support and assist with other assigned projects.

Job Qualifications

Bachelor’s degree in business, or international sales or export activities or related discipline and a minimum of five to ten (5 to 10) years’ experience of related work experience in B to B businesses.

This position requires someone that is highly organized and possesses strong written and verbal communication skills. Communicate information professionally and follow-up in a clear and timely manner. Excellent attention to detail, organizational and time management skills. S/he should have good interpersonal skills and a passion for providing excellent customer service. Ability to work effectively across multi-functions teams and across all levels.

Positive, energetic and enthusiastic attitude, proactive, responsible, result driven, problem/solution oriented, flexible to the needs of the business. Professional telephone manner required along with excellent IT skills (MS Office, Word, Excel, PowerPoint), experience in ERP systems such as IFS or equivalent is a plus.

Multi-lingual would be an asset, fluent in English and in German is a must.

All genders are welcome.

The position is based in our Krakow office but may require occasional domestic and international travel. Part-time home office work is possible.

As part of our recruitment process, we may conduct background checks. We value your data privacy and therefore do not accept applications via mail.

We believe sustainable business growth is all about people, and the relationships and partnerships we cultivate.

Our vision—to surpass expectations—energizes all who work here. Our diversity, comprehensive skills, knowledge, experience and passion enable us to offer a broad range of world-class sales, marketing, logistics and financial services.

Our professionals empower each other to be creative and decisive. We build strong, agile global teams that align toward common goals. We care about each other, our business partners and the communities in which we work and live.

No matter which CellMark office you join—in any corner of the world—you will become part of our established culture and committed to surpass your own expectations, as well as those of our business partners.

CellMark is an independent sales solutions company connecting suppliers and customers. We deliver products, services, and solutions to the world market and facilitate trade and business development across multiple industries. We run five international divisions: Pulp, Packaging & Paper, Recycling, Chemicals, and Basic Materials. We have also grown operations for plastics and biomass for energy.

Through our network of experts in 30-plus countries, we provide a full suite of services: sourcing, sales & marketing, trade finance-related services, logistics, regulatory compliance, business development, and, in some areas, research & development and custom manufacturing.

With our vision, Surpassing Expectations, we commit to improving every day, supporting our clients in every action that we take.