Customer Service Representative

Bayer Sp. z o.o.; Województwo pomorskie; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Bayer Sp. z o.o. in Poland is seeking a Customer Service Representative to join our CropScience Contact Center. You will engage with farmers, inform them about products, and support subscriptions while promoting digital tools.

The role emphasizes outbound calls, customer advisory, and building long-term relationships. Fluent Polish and good English are expected, and experience in agriculture is a plus. A hybrid work model offers balance between home and office.

Qualifications

• Proficient in Polish; English at communicative level.
• Experience in outbound sales is desirable.
• Agriculture knowledge is a plus.

Responsibilities

• Make outbound calls to inform customers about products and promos.
• Advise farmers on product usage, availability, and order status.
• Identify sales leads and convert them into sustainable sales.
• Build long-term relationships with farmers and customers.
• Collaborate with contact center professionals and Sales team.

Skills

Polish language

English communication

Education

Agriculture education

Biotechnology education

Tools

Salesforce

Job description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Service Representative

As …, you will be joining our newly set up CropScience Contact Center team and establishing a new arm of the business. The ideal candidate will be determined to play their part in bringing about ...You will join the leader of the agriculture industry in Poland, where your development is a priority. You will receive a competitive salary. We offer flexible forms of employment, an ambitious international work environment and an informal corporate culture.

Your Tasks & Responsibilities

• Make Outbound calls to the existing customers to inform them about the company’s products, promo actions, to invite them to events, to follow up on subscriptions packages, to collect agronomic data.

• Working with farmers to understand their unique needs and challenges to advise them on product usage and availability, order placement and status, presenting a benefit of digital tools.
• Guiding farmers through the selection process varieties of field crops using product knowledge to showcase the solutions that Bayer’s products can offer
• Contact (Cold calling) prospective customers by both telephone and email
• Identify sales leads and convert them into sustainable sales
• Build long‑term trusting relationships with farmers /customers

Collaborate with other Contact Center professionals/ BDRs and Sales team to improve customer’s experience

• Use CRM database and other software to track progress with new prospects

Who are you:

• Previous working experience as Outbound Sales representative within a similar position is desirable

Experience in agricultural industry is an advantage

• Salesforce user-level knowledge as a plus
• Excellent communication and presentation skills
• Customer Oriented
• Excellent communication and presentation skills
• Networking aptitude
• Education: Specialized education (Agriculture, Biotechnology, Horticulture, etc.), knowledge of agronomy, farming, and crop management as a plus
• Language: Proficient in Polish, English on communicative level

YOUR APPLICATION

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer offers the possibility of working in a hybrid model. We know how important work-life balance is, so our employees can work from home, from the office or combine both work environments. The possibilities of using the hybrid model are each time discussed with the manager.

Bayer respects and applies the Whistleblower Act in Poland.

Location:

Poland : Pomorskie : Gdańsk

Division:

Enabling Functions

Reference Code:

869563

Location:

Poland : Pomorskie : Gdańsk

Division:

Enabling Functions

Reference Code:

869563