Sales Coordinator / Customer Service Representative (m/f/d)

Cellmark; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Job summary

CellMark in Kraków seeks a Sales Coordinator / Customer Service Representative to support existing business, serve as the primary liaison between customers and suppliers, and manage orders, delivery schedules, invoicing, and payment follow-up. The role balances regular client communication with internal coordination to ensure timely, accurate transactions and strong customer satisfaction.

The ideal candidate holds a Bachelor’s degree in business or related field and has 5–10 years of B2B

Qualifications

• Bachelor’s degree in business, international sales or export activities or related discipline.
• 5–10 years’ experience in B2B environments.
• Highly organized with excellent written and verbal communication skills.
• Proficient IT skills (MS Office); experience with ERP systems such as IFS is a plus.

Responsibilities

• Act as the main contact between customers, suppliers, and contract manufacturers.
• Enter and monitor purchase, sales, and related data in the local IT system from order entry to completion.
• Handle phone inquiries professionally and support Product Managers with inventory monitoring.
• Resolve customer issues promptly and effectively.
• Support payment collection, credit limit control, and payment recovery when needed.
• Coordinate with logistics providers and accounting for efficient processes.
• Share market insights and sales opportunities gathered through customer contact.
• Manage inventory and logistics from suppliers to customers.

Skills

Organizational skills

Time management

Written and verbal communication

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in business or related field

Tools

ERP systems (IFS)

Job description

About CellMark

CellMark is a privately owned, independent marketing and supply chain services company providing products, services and solutions to customers and suppliers all over the world. We facilitate trade and business development across multiple industries using our many local offices and professional expertise. CellMark is a multinational company located in Götheborg, Sweden and has its roots in the paper and pulp industries. For our Chemicals division in Poland, Krakow, we have an open position as Sales Coordinator / Customer Sales Representative.

Job Description

The Sales Coordinator / Customer Service Representative supports existing business, acts as the main link between customers and suppliers, and manages sales orders, delivery schedules, invoicing, credit limits, and payment follow-up. The role ensures timely and accurate information on sales transactions, supports the sales team with order entry and sales development activities, and reports to the Business Manager. The position requires the candidate to be able to:

• Act as the main contact between customers, suppliers, and contract manufacturers, ensuring timely and accurate transaction information.
• Enter and monitor purchase, sales, and related data in the local IT system from order entry to completion.
• Handle phone inquiries professionally and support Product Managers with inventory monitoring.
• Resolve customer issues promptly and effectively.
• Support payment collection, credit limit control, and payment recovery when needed.
• Coordinate with logistics providers and accounting to ensure efficient processes.
• Share market insights and sales opportunities gathered through customer contact.
• Support the sales team with related tasks and business development activities.
• Manage inventory and logistics from suppliers´plants to customers.
• Handle related administration, paperwork, filing, and main phone coverage.
• Provide back-up customer service support and assist with other assigned projects.

JOB QUALIFICATIONS

Bachelor’s degree in business, or international sales or export activities or related discipline and a minimum of five to ten (5 to 10) years’ experience of related work experience in B to B businesses.

This position requires someone that is highly organized and possesses strong written and verbal communication skills. Communicate information professionally and follow-up in a clear and timely manner. Excellent attention to detail, organizational and time management skills. S/he should have good interpersonal skills and a passion for providing excellent customer service. Ability to work effectively across multi-functions teams and across all levels.

Positive, energetic and enthusiastic attitude, proactive, responsible, result driven, problem/solution oriented, flexible to the needs of the business. Professional telephone manner required along with excellent IT skills (MS Office, Word, Excel, PowerPoint), experience in ERP systems such as IFS or equivalent is a plus.

Multi-lingual would be an asset, fluent in English and in German is a must.

All genders are welcome.

The position is based in our Krakow office but may require occasional domestic and international travel. Part-time home office work is possible.

As part of our recruitment process, we may conduct background checks.We value your data privacy and therefore do not accept applications via mail.