SACM Lead: Service Catalog & CMDB Steward

Planet; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Job summary

Planet is seeking a Service & Configuration Lead to own SACM for Planet’s production estate – the service catalogue, the configuration management databases (CMDBs) and the end-to-end map of how Planet’s systems connect.

You will drive the service catalogue, keep configuration data accurate and current – application owners, dependencies and the attributes teams rely on – and build the single, trusted view of the estate that underpins incident, change, capacity and audit decisions.

Qualifications

• 4+ years in Service Asset & Configuration Management (SACM), CMDB or service catalogue management in a complex technology estate.
• Hands-on CMDB experience across one or more platforms (e.g. Device42, ServiceNow, iTop or similar).
• Experience building and maintaining a service catalogue and service/dependency maps of a technology estate.
• Strong data-quality discipline and experience with automated discovery and reconciliation.
• Track record of establishing application/service ownership and keeping configuration data current across multiple teams.
• Understanding of how configuration and service data underpin incident impact analysis, change risk, capacity and audit.
• ITIL certification preferred (service configuration management).

Responsibilities

• Own the SACM practice end-to-end: service catalogue, configuration data model, CI lifecycle, baselines and audits.
• Define and maintain services, service owners and relationships, and keep it the authoritative reference for the organization.
• Keep the CMDBs accurate and current: application and service owners, configuration attributes, lifecycle status and the information incident, change and capacity teams depend on.
• Build and maintain the map of Planet’s systems and services – how they interact and depend on each other across the estate.
• Govern configuration data across multiple CMDB platforms (e.g. Device42, ServiceNow, Jira and others) to drive consistency, integration and reconciliation.
• Define and police configuration data-quality KPIs; make configuration data the trusted single source for operational decisions.
• Drive automated discovery and reconciliation to maintain coverage and accuracy at scale.
• Support regulatory, resilience and audit requirements with reliable configuration and service evidence.
• Partner with the Observability & Tooling team and application owners on integrations and automation of configuration processes.

Skills

SACM

CMDB management

Data quality

Automated discovery

Service ownership

Tools

Device42

ServiceNow

iTop

Job description

Planet is seeking a Service & Configuration Lead to own SACM for Planet’s production estate – the service catalogue, the configuration management databases (CMDBs) and the end-to-end map of how Planet’s systems connect.

You will drive the service catalogue, keep configuration data accurate and current – application owners, dependencies and the attributes teams rely on – and build the single, trusted view of the estate that underpins incident, change, capacity and audit decisions.