S2P Direct Specialist with German

Boehringer Ingelheim; Wrocław; Hybrid; PLN 80,000 - 120,000; Full time

Job summary

Boehringer Ingelheim Business Services Poland is seeking a S2P Direct Specialist to support Source to Pay processes for global users and suppliers. You will contribute to process optimization and training, acting as a 1st level contact for external vendors and internal BI teams.

The role requires German and English at least B2 level and at least 2 years of professional experience, preferably in customer service. This is a 12-month fixed-term contract with hybrid working arrangements.

Qualifications

• Fluent in German (min. B2) and English (min. B2) with at least 2 years in customer service or contact center.
• Completed higher education.
• Focus on high-quality customer service.
• Excellent communication skills.
• Good Microsoft Office skills.

Responsibilities

• Provide support for the Source to Pay process from order creation to payment.
• Assist and answer queries from global user community related to invoices and purchase orders.
• Provide training on how to use the WeBuy Purchasing Tool (SAP Ariba).
• Be the main contact for external suppliers - 1st level support.
• Process requests in ServiceNow.
• Process incoming queries (via phone, MS Teams or e-mail) from BI employees and suppliers globally.
• Analyze system mistakes and report them to the admin teams.

Skills

German (B2)

English (B2)

Customer service

Education

Completed higher education

Tools

SAP Ariba

ServiceNow

Job description

The position

Looking for a role where you are responsible not only for supporting the global users and vendors, but also taking part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P (Source to Pay) First Level Support team for European markets.

This is a fixed-term position for a period of 12 months.

Tasks & responsibilities

As an S2P Direct Specialist , you will be responsible for:

• Providing support for the Source to Pay process starting from order creation to the payment
• Assisting & answering queries from the global user community related to invoices and purchase orders
• Providing training on how to use the WeBuy Purchasing Tool (SAP Ariba)
• Being the main contact for external suppliers - 1st level support
• Processing requests in ServiceNow
• Processing incoming queries (via phone call, MS Teams or e-mail) from BI employees as well as suppliers globally
• Analyzing system mistakes and reporting them to the admin teams

About our future employee

You should be fluent in German (min. B2) and English (min. B2) and have at least 2 years of professional experience, preferably in customer service or contact center.

Additionally, we are looking for:

• Completed higher education
• Focus on high-quality customer service
• Excellent communication skills
• Good Microsoft Office skills

JOB ID

38649

Job function

Global Business Services, Administrative & clerical support

Career level

Experienced professionals

Organization

Boehringer Ingelheim Business Services Poland

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law