S2P Direct Specialist: SAP Ariba & Global Supplier Support

Helprise; Wrocław; Hybrid; PLN 67,000 - 95,000; Full time

Benefits offered by this job

Private medical care

MultiSport card

Life insurance

Development budget

Job summary

Helprise is seeking a customer service specialist to support the Source to Pay process and assist global suppliers. You will be the main contact for external suppliers and handle inquiries via phone, Teams, or email.

We offer hybrid work, flexible contracts, private medical care, a development budget, and a collaborative environment. Your role focuses on high-quality service, excellent communication, and team support.

Qualifications

• German C1 and English B2 proficiency.
• At least 2 years of professional experience in customer service or a contact center.
• Completed higher education.
• Strong focus on high-quality customer service.
• Excellent communication skills.
• Good Microsoft Office skills.
• Any additional European language (Italian) is a plus.

Responsibilities

• Providing support for the Source to Pay process, from order creation to payment.
• Assisting and answering queries from the global user community related to invoices and purchase orders.
• Providing training on how to use the WeBuy Purchasing Tool (SAP Ariba).
• Being the main contact for external suppliers - 1st level support.
• Processing requests in ServiceNow.
• Processing incoming queries from BI employees as well as suppliers globally.
• Analyzing system mistakes and reporting them to the admin teams.

Skills

German C1

English B2

Customer service

Excellent communication

Microsoft Office

Additional European languages

Education

Higher education

Tools

Microsoft Office

Job description

Helprise is seeking a customer service specialist to support the Source to Pay process and assist global suppliers. You will be the main contact for external suppliers and handle inquiries via phone, Teams, or email.

We offer hybrid work, flexible contracts, private medical care, a development budget, and a collaborative environment. Your role focuses on high-quality service, excellent communication, and team support.