Romanian-Speaking After-Sales Technical Advisor

Techtronic Industries - TTI; Polska; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Private healthcare

Lunch card

Life insurance

Job summary

Techtronic Industries (TTI) seeks a technically skilled service support specialist to assist partners and customers in the Romanian market from our Poland-based team. You will diagnose issues, validate claims, and collaborate with R&D, Quality, and Logistics to implement improvements.

Fluency in Romanian and strong English, plus 1–2 years in automotive or machinery sectors, are required. The role involves some travel within Romania and offers a hybrid working model along with private healthcare

Qualifications

• 1–2 years of experience in automotive, machinery, or related industries (service, technical advisory, or customer support).
• Very good command of Romanian (mandatory) and good command of English.
• Ability to read and interpret technical documentation and diagrams (mechanical or electrical).
• Good knowledge of MS Office applications (especially Excel and Outlook) and CRM systems.
• Strong analytical thinking and ability to draw conclusions from data.
• Excellent communication skills with a collaborative and problem-solving mindset.

Responsibilities

• Provide technical support to service partners and end customers, primarily in the Romanian market (via phone, email, and ticketing system).
• Analyze and diagnose technical issues related to products and equipment.
• Validate service claims and oversee the accuracy of their processing.
• Cooperate with R&D, Quality, Production, and Logistics to resolve issues and implement improvements.
• Prepare and deliver basic technical training sessions for service partners.
• Participate in audits and service visits at international partner locations.
• Analyze after-sales data (e.g., failure rates, costs, trends) and recommend corrective actions and process improvements.
• Initiate and support activities to develop service processes within the region.
• Support warranty processes and monitor the accuracy of service claim submissions.

Skills

Technical communication

Analytical thinking

MS Excel

CRM systems

Education

Technical education in Mechanical/Electrical/Automation/Mechatronics

Tools

SAP

Salesforce

MS Excel

Job description

Techtronic Industries (TTI) seeks a technically skilled service support specialist to assist partners and customers in the Romanian market from our Poland-based team. You will diagnose issues, validate claims, and collaborate with R&D, Quality, and Logistics to implement improvements.

Fluency in Romanian and strong English, plus 1–2 years in automotive or machinery sectors, are required. The role involves some travel within Romania and offers a hybrid working model along with private healthcare