After Sales Service Technical Advisor (Romanian speaking)

Techtronic Industries Eastern Europe Sp. z o.o.; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work

Private healthcare

Lunch card

Life insurance

Job summary

Techtronic Industries Eastern Europe Sp. z o.o. is seeking a technical support specialist to assist service partners and end customers in Romania. You will diagnose issues, validate warranty claims, and collaborate with R&D, Quality and Logistics to implement improvements.

The role requires Romanian and English, MS Office/CRM proficiency, and a willingness to travel for short trips. It offers a hybrid work model and private healthcare.

Qualifications

• Technical education in Mechanical, Electrical, Automation, Mechatronics or related fields.
• 1–2 years experience in automotive, machinery or related industries (service/technical advisory/customer support).
• Read and interpret technical docs/diagrams (mechanical/electrical).
• Strong MS Office/CRM usage and data analysis skills.
• Excellent communication with collaborative, problem-solving mindset.

Responsibilities

• Provide technical support to service partners and end customers in the Romanian market via phone, email and ticketing system.
• Analyze and diagnose technical issues; validate service claims and ensure accuracy.
• Coordinate with R&D, Quality, Production and Logistics to resolve issues and drive improvements.
• Deliver basic technical trainings for service partners and participate in audits and service visits.
• Analyze after-sales data and recommend corrective actions and process improvements.

Skills

Romanian

English

Analytical thinking

Communication skills

Problem solving

Education

Technical engineering education

Tools

SAP

Salesforce

CRM systems

MS Excel

MS Outlook

Job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Responsibilities

• Provide technical support to service partners and end customers, primarily in the Romanian market (via phone, email, and ticketing system).
• Analyze and diagnose technical issues related to products and equipment.
• Validate service claims and oversee the accuracy of their processing.
• Cooperate with R&D, Quality, Production, and Logistics departments to resolve issues and implement improvements.
• Prepare and deliver basic technical training sessions for service partners.
• Participate in audits and service visits at international partner locations.
• Analyze after-sales data (e.g., failure rates, costs, trends) and recommend corrective actions and process improvements.
• Initiate and support activities aimed at developing service processes within the region.
• Support warranty processes and monitor the accuracy of service claim submissions.

Requirements

• Technical education (preferred fields: Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or related disciplines).
• Minimum 1-2 years of experience in the automotive, machinery, or related industries (service, technical advisory, or customer support roles).
• Very good command of Romanian (mandatory) and good command of English.
• Ability to read and interpret technical documentation and diagrams (mechanical or electrical).
• Good knowledge of MS Office applications (especially Excel and Outlook) and CRM systems.
• Strong analytical thinking skills and ability to draw conclusions from data.
• Excellent communication skills with a collaborative and problem-solving mindset.
• Willingness to travel for short business trips (primarily within Romania).
• Nice to Have Experience working in an international environment.
• Knowledge of a second foreign language (e.g., Bulgarian or Czech).
• Experience with SAP, Salesforce, or similar systems.
• Understanding of service network operations and warranty processes.

What We Offer

• Employment under a permanent employment contract.
• Task-based working time with a high level of autonomy and responsibility.
• Opportunity to work in an international environment.
• Hybrid working model.
• Private healthcare.
• Lunch card.
• Life insurance.

#TTI-EMEA #Milwaukee-EMEA #LI-HYBRID #LI-IC1

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you.

Techtronic Industries (TTI) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care and Appliances for Do-It-Yourselfer (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. An unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.

• Brand loyalty is a cornerstone for sustainable growth and increased profitability. We highly regard and respect our brands and all of the end-users who invest their confidence in them.
• TTI is delivering a tidal wave of change in multiple industries with its cordless technology leadership. Whether power tools, floorcare, or outdoor products. We believe in continually challenging accepted standards, exploiting, adapting, and improving technologies to create better products for higher-value brands.
• Our operational excellence is the engine that provides the power to innovation. This means examining every single aspect of bringing a product to market and questioning how to improve the efficiency of even the smallest detail.
• TTI understands that the greatest investment for every organization is in its people. At TTI, we invest heavily in developing current and future leaders. Filling the growing TTI management needs is the Leadership Development Program through aggressive university recruitment, training, and promotion ladder for high-potential talent.
• Instilling ESG (Environmental Social Governance) best practices along our value chain drives TTI’s approach to sustainability in the way we operate, what we produce, how we source and the way we live. Sustainability is at the core of our business today and is the bedrock for both the development of our business.