RNG Technical Support Engineer | Flexible Hours & Growth

DOU Polska; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Long-term employment

Flexible timetable

Comfortable working conditions

Paid vacation and sick leaves

English lessons, gym

Competitive salary level

Job summary

ARRISE is a leading iGaming service provider with global offices. We are seeking an RNG Technical Support Engineer to deliver excellent customer service and technical assistance to Operators and Account Managers. You will troubleshoot product issues, resolve bugs, and minimize downtime while collaborating with developers and product managers.

English proficiency and strong problem-solving are essential. You will join a fast-paced, growth-oriented team focused on delivering reliable support and

Qualifications

• Bachelor's degree in CS/IT or related field.
• Proven experience in technical support or customer service.
• Strong problem-solving and analytical skills.
• Excellent communication, both written and verbal.
• Proficiency with ticketing systems and CRM.
• Familiarity with hardware, software, operating systems, and networking.
• Basic programming or scripting knowledge is a plus.
• English level Intermediate or higher.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues faced by operators or their clients.
• Provide step-by-step guidance to customers to resolve technical problems.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Document and track customer interactions using ticketing system or CRM.
• Conduct research to provide accurate and up-to-date solutions.
• Keep up to date with trends and updates related to supported products.
• Assist in product testing and bug tracking.

Skills

Problem-solving

Communication

English proficiency

Time management

Teamwork

Independent work

CRM tools

Networking concepts

Troubleshooting

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Ticketing systems

CRM software

Support tools

Job description

ARRISE is a leading iGaming service provider with global offices. We are seeking an RNG Technical Support Engineer to deliver excellent customer service and technical assistance to Operators and Account Managers. You will troubleshoot product issues, resolve bugs, and minimize downtime while collaborating with developers and product managers.

English proficiency and strong problem-solving are essential. You will join a fast-paced, growth-oriented team focused on delivering reliable support and