Customer Support Engineer I — iGaming Tech Specialists

DOU; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible timetable

Comfortable working conditions

Paid vacation and sick leaves

English lessons

Gym

Competitive salary

Job summary

ARRISE is seeking a skilled RNG Customer Support Engineer to join its global team. The role focuses on responding to customer inquiries, diagnosing technical issues, and guiding users through effective solutions while collaborating with account managers and technical support to resolve complex problems.

You will analyze requested information, report software issues, and document interactions in a ticketing/CRM system, contributing to continuous product knowledge and support processes in a

Qualifications

• Bachelor's degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Proficiency with ticketing systems and CRM software.
• Knowledge of Microsoft 365 (MS Teams, Word, SharePoint).
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Customer-focused with a drive to deliver exceptional service.
• Multitasking and ability to handle multiple inquiries.
• Tech-savvy and quick learner of new tools.
• English and Ukrainian at least Intermediate.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within scope of responsibilities).
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams to elevate and resolve complex issues.
• Document and track customer interactions using a ticketing system or CRM.
• Help Support peers with day-to-day tasks and knowledge sharing.
• Improve and keep up-to-date knowledge about the product, support workflows, and procedures.

Skills

Bachelor's degree

Customer service

Analytical skills

Communication skills

Ticketing systems

CRM software

Microsoft 365

Independent worker

Time management

Multitasking

Tech-savvy

English

Ukrainian

Education

Bachelor's degree or equivalent

Tools

CRM software

Ticketing systems

MS 365 tools

Job description

ARRISE is seeking a skilled RNG Customer Support Engineer to join its global team. The role focuses on responding to customer inquiries, diagnosing technical issues, and guiding users through effective solutions while collaborating with account managers and technical support to resolve complex problems.

You will analyze requested information, report software issues, and document interactions in a ticketing/CRM system, contributing to continuous product knowledge and support processes in a