RNG 1st‑Line Customer Support Engineer | Flexible Hours

Jobvite, Inc.; Polska; On-site; PLN 52,000 - 86,000; Full time

Benefits offered by this job

Long-term employment

Flexible timetable

Comfortable working conditions

Paid vacation and sick leaves

English lessons

Gym

Competitive salary level

Job summary

ARRISE is seeking a dedicated RNG Customer Support Engineer to respond to inquiries, troubleshoot issues, and guide clients through solutions in a fast-paced iGaming environment. You will document interactions and collaborate with cross-functional teams.

The ideal candidate has a bachelor’s degree, strong problem-solving and communication skills, experience with ticketing systems and MS365 tools, and fluent English.

Qualifications

• Bachelor's degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
• Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
• English level Intermediate or higher.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams, such as account managers or technical support, to escal and resolve complex issues.
• Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.
• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.
• RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Skills

Bachelor's degree

Problem-solving

Analytical skills

Communication skills

Ticketing systems

MS 365 tools

Time management

Multitasking

Teamwork

Tech-savvy

English proficiency

Education

Bachelor's degree

Tools

Ticketing systems

CRM software

MS Teams

SharePoint

Microsoft Word

Job description

ARRISE is seeking a dedicated RNG Customer Support Engineer to respond to inquiries, troubleshoot issues, and guide clients through solutions in a fast-paced iGaming environment. You will document interactions and collaborate with cross-functional teams.

The ideal candidate has a bachelor’s degree, strong problem-solving and communication skills, experience with ticketing systems and MS365 tools, and fluent English.