RNG Tech Support Engineer (L2) - Remote & Flexible

Jobvite, Inc.; Polska; On-site; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Paid vacation and sick leaves

Health insurance coverage

Gym membership

Employee referral program

Job summary

ARRISE is seeking an RNG Technical Support Engineer (L2) to deliver exceptional customer service and technical assistance to Operators and Account Managers in an international team. You will troubleshoot product bugs, reports, and game issues to minimize downtime, reporting to the Support Shift Lead and Support Team Lead.

Ideal candidates have a Bachelor's in CS/IT or equivalent, proven support experience, strong problem-solving skills, and fluency in Ukrainian; you will use ticketing systems

Qualifications

• Bachelor's degree or equivalent work experience in CS/IT.
• Proven experience in technical support or a related role.
• Strong problem-solving and analytical skills; ability to explain tech concepts to non-technical users.
• Excellent verbal and written communication; fluent English.
• Experience with ticketing systems, CRM software, and other support tools.
• Knowledge of networking, OS and software concepts; basic scripting is a plus.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues for Operators and clients.
• Provide step-by-step guidance to resolve problems.
• Collaborate with developers or product managers on complex issues.
• Document interactions, issues, and resolutions in ticketing/CRM systems.
• Stay updated on product trends, technologies and testing needs.
• Assist in product testing and bug tracking with the team.
• Support peers with day-to-day tasks and knowledge sharing.
• Perform other duties as assigned by the Support Manager or team leads.

Skills

Problem solving

Analytical thinking

Communication

Team collaboration

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Grafana

Kibana

Zabbix

Prometheus

Icinga

ELK

Graylog

Splunk

Jira

ServiceNow

Postman

SQL

Job description

ARRISE is seeking an RNG Technical Support Engineer (L2) to deliver exceptional customer service and technical assistance to Operators and Account Managers in an international team. You will troubleshoot product bugs, reports, and game issues to minimize downtime, reporting to the Support Shift Lead and Support Team Lead.

Ideal candidates have a Bachelor's in CS/IT or equivalent, proven support experience, strong problem-solving skills, and fluency in Ukrainian; you will use ticketing systems