Customer Support Engineer - iGaming (Flexible Schedule)

DOU Polska; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Long-term employment

Flexible timetable

Comfortable working conditions

Paid vacation and sick leaves

English lessons

Gym

Job summary

ARRISE is seeking a RNG Customer Support Engineer in Wrocław to handle customer inquiries, troubleshoot technical issues, and provide clear guidance. You will analyze data, report bugs, and collaborate with account managers and tech teams to resolve complex incidents.

The role demands strong communication, problem-solving, and multi-tasking, with experience using ticketing systems and MS 365 tools. A Bachelor’s degree or equivalent and fluency in English and Ukrainian are preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency in using ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Word, SharePoint, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking and the ability to juggle multiple inquiries and tasks.
• Tech-savvy and quick to learn new tools and technologies.
• English and Ukrainian level Intermediate or higher.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams to elevate and resolve complex issues.
• Document and track customer interactions using a ticketing system or CRM.
• Help peers with day-to-day tasks and knowledge sharing.
• Improve and keep up-to-date knowledge about the product and support workflows.

Skills

Problem solving

Analytical skills

Communication skills

Ticketing systems

CRM software

Microsoft 365

Independence

Team collaboration

Time management

Organizational skills

Customer focus

Multitasking

Tech-savvy

English (Intermediate+)

Ukrainian (Intermediate+)

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

CRM software

Microsoft 365 tools

Job description

ARRISE is seeking a RNG Customer Support Engineer in Wrocław to handle customer inquiries, troubleshoot technical issues, and provide clear guidance. You will analyze data, report bugs, and collaborate with account managers and tech teams to resolve complex incidents.

The role demands strong communication, problem-solving, and multi-tasking, with experience using ticketing systems and MS 365 tools. A Bachelor’s degree or equivalent and fluency in English and Ukrainian are preferred.