RNG Tech Support Engineer (L2) — Flexible Hours & Growth

DOU; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

ARRISE is seeking a diligent RNG Technical Support Engineer to deliver exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot issues related to product bugs, reports, and game concerns, aiming to minimize downtime and maximize customer satisfaction.

You will work with cross-functional teams, document resolutions in CRM systems, and stay current with the latest IT trends.

Qualifications

• Experience in technical support or a related role.
• Strong problem-solving and analytical skills.
• Excellent written and verbal English communication.
• Proficiency with ticketing systems and CRM tools.
• Knowledge of hardware, software, operating systems, and networking.
• Basic programming or scripting knowledge is a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Identify, troubleshoot, and resolve technical issues.
• Provide step-by-step guidance to customers to resolve problems.
• Collaborate with cross-functional teams to resolve complex issues.
• Document interactions in a ticketing system or CRM.
• Stay up-to-date with product updates and tech trends.
• Support product testing and bug reporting.
• Assist teammates and share knowledge.

Skills

Customer service

Technical troubleshooting

English communication

Independent work

Education

Bachelor's degree in CS/IT

Tools

Grafana

Kibana

Zabbix

Prometheus

Icinga

Jira

ServiceNow

SQL

Job description

ARRISE is seeking a diligent RNG Technical Support Engineer to deliver exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot issues related to product bugs, reports, and game concerns, aiming to minimize downtime and maximize customer satisfaction.

You will work with cross-functional teams, document resolutions in CRM systems, and stay current with the latest IT trends.