Customer Support Engineer - iGaming (Flexible Hours)

ARRISE; Polska; On-site; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Long-term employment

Flexible timetable

Comfortable working conditions

Paid vacation and sick leaves

English lessons

Gym

Job summary

ARRISE is seeking a RNG Customer Support Engineer to join our growing global support team. You will respond to customer inquiries, troubleshoot technical issues, document resolutions, and collaborate with cross-functional teams to resolve complex problems in a fast-paced iGaming environment.

Ideal candidates hold a Bachelor's degree, have proven customer service experience, strong communication, and proficiency with ticketing systems and CRM tools.

Qualifications

• Bachelor's degree (or equivalent work experience).
• Proven experience in customer service or related roles.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Proficiency with ticketing systems, CRM software, and other support tools.
• Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong time management and organizational skills with the ability to prioritize tasks effectively.
• Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
• Multitasking and the ability to handle multiple customer inquiries simultaneously or juggle various tasks.
• Tech-savvy; able to learn new tools quickly.
• English level Intermediate or higher.

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally.
• Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Conduct analysis and analytics of the requested information.
• Report bugs, malfunctions, or any unpredictable behavior of the software.
• Provide step-by-step guidance and instructions to customers to resolve problems.
• Collaborate with cross-functional teams to resolve complex issues.
• Document and track customer interactions using a ticketing system or CRM.
• Help Support peers with day-to-day tasks and professional development by sharing knowledge.
• Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

Skills

Customer service

Problem solving

English

Analytical thinking

Team collaboration

Time management

Multitasking

Documentation

Education

Bachelor's degree

Tools

Ticketing systems

CRM software

MS Teams

SharePoint

Microsoft Word

Job description

ARRISE is seeking a RNG Customer Support Engineer to join our growing global support team. You will respond to customer inquiries, troubleshoot technical issues, document resolutions, and collaborate with cross-functional teams to resolve complex problems in a fast-paced iGaming environment.

Ideal candidates hold a Bachelor's degree, have proven customer service experience, strong communication, and proficiency with ticketing systems and CRM tools.