RNG Technical Support Engineer (L2) - Remote Opportunity

ARRISE; Polska; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

International team

Flexible work

Competitive compensation

Health insurance

Gym membership

Referral program

Job summary

ARRISE is seeking an RNG Technical Support Engineer (L2) to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot product bugs, reports, and game issues, aiming to minimize downtime through effective solutions.

You will work with the Support Shift Lead and Support Team Lead to maintain operational efficiency, handle ticketing workflows, and contribute to knowledge sharing across the team. Remote-friendly with hybrid options.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, customer service, or a related role.
• Strong problem-solving and analytical skills with ability to diagnose and resolve technical issues.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical audiences.
• Proficiency with ticketing systems, CRM software, and other support tools.
• Familiarity with hardware, software, operating systems, and networking concepts; basic scripting knowledge is a plus.
• Ukrainian language proficiency is required.

Responsibilities

• Respond promptly and professionally to customer inquiries and support requests.
• Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Provide step-by-step instructions to customers for resolving technical problems.
• Collaborate with developers, product managers, and cross-functional teams to resolve complex issues.
• Document and track customer interactions, issues, resolutions, and follow-up actions in ticketing systems or CRM.
• Conduct research to provide accurate and up-to-date solutions for customers.
• Stay current with trends, technologies, and updates related to supported products or services.
• Assist in product testing and bug tracking, providing feedback to the development team.
• Support peers with day-to-day tasks and knowledge sharing.

Skills

Problem solving

Analytical skills

Communication

Teamwork

Ukrainian language

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

Grafana

Kibana

Zabbix

Prometheus

ELK/Graylog/Splunk

Jira

ServiceNow

Postman

MySQL

Oracle

Job description

ARRISE is seeking an RNG Technical Support Engineer (L2) to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot product bugs, reports, and game issues, aiming to minimize downtime through effective solutions.

You will work with the Support Shift Lead and Support Team Lead to maintain operational efficiency, handle ticketing workflows, and contribute to knowledge sharing across the team. Remote-friendly with hybrid options.