Retailer Care Specialist (DACH) – Hybrid, Fluent German

Maxi-Cosi; Poznań; Hybrid; PLN 72,000 - 84,000; Full time

Benefits offered by this job

Hybrid work up to 3 days

13th month salary

Job summary

Dorel Juvenile Europe, with Maxi-Cosi brand, is seeking a Retailer Care Representative for the DACH region in Poznań. You will deliver outstanding B2B service to retailers, manage accounts, plan shipments, and oversee order entry in a fast‑paced environment.

The role requires German fluency and strong English, experience with ERP systems (Salesforce), and a proactive, customer‑oriented mindset. It offers 40 hours per week, a hybrid work arrangement up to 3 days, and 13 months salary.

Qualifications

• Several years of relevant experience in a similar position.
• Fluency in German and business proficiency in English.
• Experience with ERP systems; Salesforce experience is a plus.

Responsibilities

• Account / relationship management: Realizing the sales plan, manage multiple accounts, analyze and report sales results, and communicate issues to sales managers.
• Shipment planning: Plan shipments to ensure product availability within costs, delivery times, and customer country requirements.
• Order management/entry: Accept and process orders, verify correctness and delivery feasibility, and serve as contact for order questions.

Skills

German language

English language

Account management

Relationship management

Order management

Shipment planning

Salesforce familiarity

Tools

Salesforce

Job description

Dorel Juvenile Europe, with Maxi-Cosi brand, is seeking a Retailer Care Representative for the DACH region in Poznań. You will deliver outstanding B2B service to retailers, manage accounts, plan shipments, and oversee order entry in a fast‑paced environment.

The role requires German fluency and strong English, experience with ERP systems (Salesforce), and a proactive, customer‑oriented mindset. It offers 40 hours per week, a hybrid work arrangement up to 3 days, and 13 months salary.