DACH Retailer Care Pro – Hybrid B2B Support & Growth

Dorel Juvenile; Czeladź; Hybrid; PLN 72,000 - 84,000; Full time

Benefits offered by this job

Salary 72k-84k PLN gross annually

40 hours per week

13 months salary per year

Hybrid work up to 3 days

Job summary

Dorel Juvenile Europe in Poland is seeking a Retailer Care Representative for the DACH region to ensure retailer satisfaction and loyalty. You will manage multiple accounts, analyze sales results, and coordinate shipments and orders with regional teams, using Salesforce as the ERP system.

The role requires German language fluency and strong English business proficiency, good planning, and proactive communication. It is a 40-hour-per-week hybrid position with 13-month compensation.

Qualifications

• You have several years of relevant experience in a similar position.
• Fluency in German is a must, as well as business proficiency in English.
• Experience with an ERP system is helpful, we work with Salesforce.
• Customer oriented without losing sight of sales targets.
• Strong in planning and organizing (managing priorities).
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.
• Strong sense of accountability.

Responsibilities

• Realizing the sales plan, in such a way that it is possible to make on time corrections for achieving the sales targets.
• Managing several accounts, analysing and reporting the sales results, as well as signalling and informing sales managers about subjects and/or issues that came up during contact with the customer.
• Managing the planning of shipments in such a way that products are available to the distributor within the determined costs, within the planned delivery time, and in line with the customer wishes.
• Accepting and processing orders, as well as checking the orders for correctness and on-time delivery possibilities. Based on requested delivery time, optimizing the order stream for distributors; indicating possible roadblocks and solving these independently. Acting as the contact person for questions about placed orders, deliveries, and customer/country specific requirements.

Skills

German fluency

English business proficiency

Customer oriented

Planning & organizing

Communication skills

Initiative

Accountability

Tools

Salesforce

ERP system experience

Job description

Dorel Juvenile Europe in Poland is seeking a Retailer Care Representative for the DACH region to ensure retailer satisfaction and loyalty. You will manage multiple accounts, analyze sales results, and coordinate shipments and orders with regional teams, using Salesforce as the ERP system.

The role requires German language fluency and strong English business proficiency, good planning, and proactive communication. It is a 40-hour-per-week hybrid position with 13-month compensation.