Retailer Care Representative (DACH)

Dorel Juvenile; Województwo wielkopolskie; Hybrid; PLN 72,000 - 84,000; Full time

Benefits offered by this job

Salary 72,000–84,000 PLN gross per yr

Hybrid work up to 3 days with 2 office

13th month pay

Job summary

Dorel Juvenile Europe is seeking a Retailer Care Representative for the DACH region to ensure superior service for retailers. You will manage multiple accounts, plan shipments, and handle orders while maintaining focus on sales targets and customer satisfaction.

The role emphasizes collaboration, proactive communication, and accountability in a dynamic team environment with hybrid work options in Poland.

Qualifications

• Fluent in German and business English
• Experience with ERP systems is helpful (Salesforce)
• Customer oriented with focus on sales targets

Responsibilities

• Account/relationship management to realize the sales plan and report results
• Shipment planning to ensure timely delivery and cost efficiency
• Order management: entry, validation, and resolving blockers with distributors

Skills

German language

English proficiency

Tools

Salesforce

Job description

Do you get energy from helping retailers with the best service? Do you thrive on
providing exceptional customer service and support in a B2B setting? Are you
ready to take on challenges and grow in a dynamic environment? And can you turn
customer feedback into actionable insights to enhance their shopping experience?
Join our Retailer Care Team as a Retailer Care Representative for the DACH
region and play a crucial role in ensuring our customers’ satisfaction and loyalty.
At Dorel Juvenile Europe, we create innovative and premium products for growing
children. Our strong brands such as Maxi-Cosi, Tiny Love and Bebeconfort can be
found in over 80 countries worldwide and it is our ambition to extend our leading
position in the market.

Your mission

Alongside your colleagues, you ensure excellent service, you amaze our retailers
and surpass their expectations. Within the team, fun and focus on results go hand
in hand.

Key responsibilities

• Account / relationship management
  Realizing the sales plan, in such a way that it is possible to make on time
  corrections for achieving the sales targets. Managing several accounts, analysing
  and reporting the sales results, as well as signalling and informing sales managers about subjects and/or issues that came up during contact with the customer.
• Shipment planning
  Managing the planning of shipments in such a way that products are available to
  the distributor within the determined costs, within the planned delivery time, and
  in line with the customer wishes. Keeping in mind the customer and country
  specific requirements, as well as the relevant financial activities (ex. LC, bank
  guarantee, advance payments).
• Order management/entry
  Accepting and processing orders, as well as checking the orders for correctness
  and on-time delivery possibilities. Based on requested delivery time, optimizing
  the order stream for distributors; indicating possible roadblocks and solving these
  independently. Acting as the contact person for questions about placed orders,
  deliveries, and customer/country specific requirements

Your profile

• You have some years of relevant experience in a similar position.
• Fluency in German is a must, just as business proficiency in English.
• Experience in working with an ERP system is helpful, we work with Salesforce.
• Customer oriented without losing sight of sales targets.
• Strong in planning and organizing (managing priorities).
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.
• Strong sense of accountability. You consider yourself as the answerable person to arrange things or get things done, or when synchronization with others is needed.

What we offer

• A salary between 72000 PLN and 84000 PLN gross annually, based on your experience and knowledge, with room to grow.
• This is a position for 40 hours per week.
• You are eligible for 13 months every year.
• The option is to work hybrid up to 3 days, with 2 joint office days.

Are you ready to grow with us?

The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us!

Do you want to be part of the growth of the next generation? Dorel needs your contribution!