DACH Retailer Care Pro - Hybrid 40h, 13th Month

Dorel Netherlands; Poznań; Híbrido; PLN 72.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

13th month salary

40-hour work week

Office days 2 per week

Descripción de la vacante

Dorel Juvenile Europe is seeking a Retailer Care Representative to support the DACH region from Poznań. You will manage accounts, plan shipments, and handle order entry while coordinating with sales managers to meet targets. The role emphasizes customer focus, strong planning, and proactive communication.

You will work in a hybrid setup with potential for in-office collaboration and travel as needed, supporting growth in a dynamic B2B environment.

Formación

• Some years of relevant experience in a similar role.
• German fluency and English business proficiency.
• Experience with an ERP system (Salesforce).
• Customer oriented with sales targets focus.
• Strong planning and organizing abilities.
• Excellent communication skills.
• Proactive with initiative.
• Strong sense of accountability.

Responsabilidades

• Account/relationship management to realize the sales plan and report results.
• Shipment planning to ensure on-time delivery and cost targets.
• Order management/entry and troubleshooting order-related issues.

Conocimientos

German fluency

English proficiency

ERP experience

Customer orientation

Planning & organizing

Communication skills

Initiative

Accountability

Herramientas

Salesforce

Descripción del empleo

Dorel Juvenile Europe is seeking a Retailer Care Representative to support the DACH region from Poznań. You will manage accounts, plan shipments, and handle order entry while coordinating with sales managers to meet targets. The role emphasizes customer focus, strong planning, and proactive communication.

You will work in a hybrid setup with potential for in-office collaboration and travel as needed, supporting growth in a dynamic B2B environment.