Retailer Care Representative (DACH)

Dorel Netherlands; Poznań; On-site; PLN 72,000 - 84,000; Full time

Benefits offered by this job

Hybrid work model

13th month salary

40-hour work week

Office days 2 per week

Job summary

Dorel Juvenile Europe is seeking a Retailer Care Representative to support the DACH region from Poznań. You will manage accounts, plan shipments, and handle order entry while coordinating with sales managers to meet targets. The role emphasizes customer focus, strong planning, and proactive communication.

You will work in a hybrid setup with potential for in-office collaboration and travel as needed, supporting growth in a dynamic B2B environment.

Qualifications

• Some years of relevant experience in a similar role.
• German fluency and English business proficiency.
• Experience with an ERP system (Salesforce).
• Customer oriented with sales targets focus.
• Strong planning and organizing abilities.
• Excellent communication skills.
• Proactive with initiative.
• Strong sense of accountability.

Responsibilities

• Account/relationship management to realize the sales plan and report results.
• Shipment planning to ensure on-time delivery and cost targets.
• Order management/entry and troubleshooting order-related issues.

Skills

German fluency

English proficiency

ERP experience

Customer orientation

Planning & organizing

Communication skills

Initiative

Accountability

Tools

Salesforce

Job description

About Us

Do you get energy from helping retailers with the best service? Do you thrive on providing exceptional customer service and support in a B2B setting? Are you ready to take on challenges and grow in a dynamic environment? And can you turn customer feedback into actionable insights to enhance their shopping experience?

Join our Retailer Care Team as a Retailer Care Representative for the DACH region and play a crucial role in ensuring our customers’ satisfaction and loyalty.

At Dorel Juvenile Europe, we create innovative and premium products for growing children. Our strong brands such as Maxi-Cosi, Tiny Love and Bebeconfort can be found in over 80 countries worldwide and it is our ambition to extend our leading position in the market.

Your mission

Alongside your colleagues, you ensure excellent service, you amaze our retailers and surpass their expectations. Within the team, fun and focus on results go hand in hand.

Key responsibilities

• Account / relationship management Realizing the sales plan, in such a way that it is possible to make on time corrections for achieving the sales targets. Managing several accounts, analysing and reporting the sales results, as well as signalling and informing sales managers about subjects and/or issues that came up during contact with the customer.
• Shipment planning Managing the planning of shipments in such a way that products are available to the distributor within the determined costs, within the planned delivery time, and in line with the customer wishes. Keeping in mind the customer and country specific requirements, as well as the relevant financial activities (ex. LC, bank guarantee, advance payments).
• Order management/entry Accepting and processing orders, as well as checking the orders for correctness and on-time delivery possibilities. Based on requested delivery time, optimizing the order stream for distributors; indicating possible roadblocks and solving these independently. Acting as the contact person for questions about placed orders, deliveries, and customer/country specific requirements.

Your profile

• You have some years of relevant experience in a similar position.
• Fluency in German is a must, just as business proficiency in English.
• Experience in working with an ERP system is helpful, we work with Salesforce.
• Customer oriented without losing sight of sales targets.
• Strong in planning and organizing (managing priorities).
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.
• Strong sense of accountability. You consider yourself as the answerable person to arrange things or get things done, or when synchronization with others is needed.

What We Offer

• A salary between 72000 PLN and 84000 PLN gross annually, based on your experience and knowledge, with room to grow.
• This is a position for 40 hours per week.
• You are eligible for 13 months every year.
• The option is to work hybrid up to 3 days, with 2 joint office days.

Are you ready to grow with us?

The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us! Do you want to be part of the growth of the next generation?