Global Remote Customer Support Specialist

HCL Technologies Limited; Polska; Remote; PLN 78,000 - 112,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy for language courses

Christmas and holiday bonuses

Job summary

HCL Technologies Limited is seeking a customer service professional to deliver high-quality support across voice and digital channels. You will resolve inquiries efficiently, maintain accurate documentation, and contribute insights to improve customer experience and operational effectiveness.

This role emphasizes empathy, clear communication, and the ability to manage multiple tasks in a fast-paced, globally connected environment with a virtual-first work model.

Qualifications

• Strong communication and active-listening skills.
• Customer empathy and service-focused mindset.
• Attention to accurate documentation and processes.
• Multitasking and time management are essential.

Responsibilities

• Independently manage customer inquiries across voice and digital channels.
• Assist with product, order, and service-related requests.
• Maintain complete and accurate interaction records.
• Follow approved workflows and escalation procedures.
• Identify recurring issues and share observations with the supervisor.

Skills

Communication skills

Active listening

Customer empathy

Documentation accuracy

Multitasking

Time management

Issue escalation

Job description

HCL Technologies Limited is seeking a customer service professional to deliver high-quality support across voice and digital channels. You will resolve inquiries efficiently, maintain accurate documentation, and contribute insights to improve customer experience and operational effectiveness.

This role emphasizes empathy, clear communication, and the ability to manage multiple tasks in a fast-paced, globally connected environment with a virtual-first work model.