Remote Guest Experience Advocate

LC GROUP; Polska; Hybrid; PLN 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Performance-based opportunities

Ongoing training

Job summary

LC GROUP seeks a Remote Guest Experience Specialist to assist customers, handle inquiries, scheduling, and account updates from a remote team. You will ensure a smooth and positive customer journey from initial request through follow-up support in a fast-paced environment.

The role emphasizes strong communication, independence in a remote setting, and attention to detail, with ongoing training and opportunities for advancement.

Qualifications

• Experience in customer service, hospitality, call center, or administrative roles.
• Strong written and verbal communication skills.
• Independent work in a remote environment.
• Ability to learn new systems quickly.
• Reliable internet connection and distraction-free workspace.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.
• Remote work flexibility.

Skills

Communication

Detail-oriented

Problem-solving

Remote work

Time management

Tools

CRM software

Job description

LC GROUP seeks a Remote Guest Experience Specialist to assist customers, handle inquiries, scheduling, and account updates from a remote team. You will ensure a smooth and positive customer journey from initial request through follow-up support in a fast-paced environment.

The role emphasizes strong communication, independence in a remote setting, and attention to detail, with ongoing training and opportunities for advancement.