Remote Guest Experience Specialist

LC GROUP; Polska; Hybrid; PLN 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Performance-based opportunities

Ongoing training

Job summary

LC GROUP seeks a Remote Guest Experience Specialist to assist customers, handle inquiries, scheduling, and account updates from a remote team. You will ensure a smooth and positive customer journey from initial request through follow-up support in a fast-paced environment.

The role emphasizes strong communication, independence in a remote setting, and attention to detail, with ongoing training and opportunities for advancement.

Qualifications

• Experience in customer service, hospitality, call center, or administrative roles.
• Strong written and verbal communication skills.
• Independent work in a remote environment.
• Ability to learn new systems quickly.
• Reliable internet connection and distraction-free workspace.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.
• Remote work flexibility.

Skills

Communication

Detail-oriented

Problem-solving

Remote work

Time management

Tools

CRM software

Job description

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

Previous experience in customer service, hospitality, call center, or administrative roles preferred

Strong written and verbal communication skills

Comfortable working independently in a remote environment

Basic computer skills and ability to learn new systems quickly

Reliable internet connection and a distraction-free workspace

Strong attention to detail and organizational skills

Positive attitude and solution-focused mindset

Key Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely and professional manner

Assist with service requests, scheduling updates, and general account support

Provide clear information about available services and options

Maintain accurate records using internal systems and CRM tools

Resolve basic customer concerns and escalate complex issues when necessary

Follow internal processes to ensure quality and consistency

Support team initiatives and ongoing customer experience improvements

Remote work flexibility

Competitive pay with performance-based opportunities

Ongoing training and professional development

Supportive and collaborative team environment

Advancement opportunities based on performance

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.