Part-Time, Customer Service Support for a Junk Removal Service Company (Remote)

LTVplus; Polska; Hybrid; PLN 76,000 - 119,000; Part time

Job summary

Ltvplus is seeking an empathetic, sharp Omnichannel Support Specialist for a remote, part-time role with a fast-growing junk removal service client. You’ll deliver voice, chat, email, and SMS support across the customer journey, ensuring clear communication and reliable service.

You should have 1–2+ years in omnichannel support, near-native English (C1/C2), 50+ WPM, and experience with Zendesk or Aircall. A background in on-demand marketplaces or field services is a plus.

Qualifications

• 1–2+ years in omnichannel customer support (phone, chat, email, SMS)
• Native or near-native English fluency (C1/C2)
• Typing 50+ WPM with ability to multi-task across tabs and CRM
• Demonstrated de-escalation skills for stressed customers
• Familiarity with Zendesk, Aircall, Slack, Google Workspace preferred
• Experience with on-demand marketplaces or field services is a plus

Responsibilities

• Deliver fast, empathetic support across phone, chat, SMS, and email
• Manage order confirmations, arrival windows, rescheduling, billing inquiries
• De-escalate challenging situations with customer-first solutions
• Coordinate with dispatch and field teams to resolve on-site questions
• Accurately document interactions in the CRM for seamless handoffs

Skills

Omnichannel support

English proficiency

Typing speed 50+ WPM

Empathy & active listening

De-escalation

Multi-tab CRM navigation

Tools

Zendesk

Aircall

Slack

Google Workspace

Job description

Part-Time, Customer Service Support for a Junk Removal Service Company (Remote)

Customer Success

Remote

Is This YOU? Then We Want to Meet You!

Are you a natural problem solver who thrives in fast-paced environments and genuinely enjoys turning someone's stressful day around? We're looking for an empathetic, sharp Omnichannel Support Specialist to deliver top-tier support across voice, live chat, email, and SMS for a rapidly scaling on-demand home services platform. If you love variety, communicate with warmth and clarity, and want a clear, direct path to grow into a permanent full-time position, we’d love to connect with you!

MRF: 576644

Requirements

• 1–2+ years of hands-on experience in omnichannel customer support handling inbound phone calls, live chat, email, and SMS.
• Native or near-native English fluency (written and verbal,C1/C2 level) featuring clear diction,active listening,and authentic empathy.
• Strong typing speed (50+ WPM minimum) with proven ability to multi-task across multiple tabs,live tickets,and CRM systems.
• Demonstrated de-escalation skills with the patience to turn frustrated or anxious customers into loyal brand advocates.
• Background in on-demand marketplaces,field services,logistics,or high-volume e-commerce is a major plus.
• Familiarity with tools like Zendesk,Aircall,Slack,and Google Workspace is preferred.
• Experience balancing customer inquiries alongside field/driver operations or dispatch teams is a strong advantage.

What you'll do

• Deliver fast,empathetic,and reliable support across phone,chat,SMS,and email channels throughout the entire customer journey.
• Manage order confirmations,arrival-window updates,appointment rescheduling,order adjustments,and billing/receipt inquiries.
• De-escalate challenging situations regarding schedule adjustments,service scope discrepancies,or missed items with balanced,customer-first solutions.
• Coordinate directly with internal dispatch and field operations teams to resolve real-time on-site questions and ensure smooth job completion.
• Accurately categorize,tag,and document all customer interactions in the CRM to maintain seamless communication across team shifts.

Success looks like

• Maintaining high customer satisfaction (CSAT) and quality assurance (QA) scores across all communication channels.
• Demonstrating schedule adherence and high first-contact resolution on core billing,scheduling,and service inquiries.
• Rapidly mastering CRM workflows and internal guidelines to smoothly transition from ramp-up hours into a permanent 40-hour full-time schedule.

Tech Checklist - Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor),a stable high-speed internet of 100 MBPS connection and back up for both. A quiet,cozy workspace to handle calls and chats like a pro.

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.