Remote Student Experience Concierge

Zohorecruit; Polska; Hybrid; PLN 22,000 - 27,000; Full time

Job summary

Level Up Talent Solutions is seeking a Lean-Pro Student Experience Concierge for a fully remote role. You will manage calendars, coordinate across departments, and keep leads informed to drive engagement in health journeys.

The role requires strong organizational skills, 1 year in customer-facing work, and proficiency with GoHighLevel, OnceHub, Slack, Gmail, and Zoom. Independent work style with team collaboration is essential.

Qualifications

• At least 1 year in a customer-facing or administrative role (preferably in a health-related field).
• Proficiency in CRM systems (preferably GoHighLevel), scheduling tools (OnceHub), and communication platforms (Slack, Gmail).
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Exceptional written and verbal communication skills in English.
• Comfortable using video conferencing tools like Zoom.
• Ability to work independently and as part of a team.
• A proactive mindset with a passion for supporting others and solving problems.

Responsibilities

• Booking and calendar management across ghost sales calls.
• Communicate with leads before their appointment, ensuring timely connections, and handle no-shows or delays.
• Manage booking reassignment and update availability daily on OnceHub and GHL. Reschedule consultations as needed and issue refunds when necessary.
• Call leads who have purchased but not yet scheduled their consultation.
• Manage reschedule requests and coordinate with the rescheduling team to follow up with unbooked leads.
• Respond to voicemails and route requests to the appropriate departments or team members.
• Send personalized texts and emails using prewritten templates and lead data.
• Track lead communication, refunds, and call outcomes in organized spreadsheets.
• Complete and log assigned calendar tasks, such as confirming rescheduled attendance.
• Provide leads with links to health assessments, questionnaires, and booking pages.
• Answer frequently asked questions using canned responses and ensure leads are well-prepared before their consultation.
• Maintain detailed documentation on lead interaction status, call attendance, and reassignment notes.

Skills

Customer service

Organizational skills

English communication

Multitasking

Tools

GoHighLevel

OnceHub

Slack

Gmail

Zoom

Job description

Level Up Talent Solutions is seeking a Lean-Pro Student Experience Concierge for a fully remote role. You will manage calendars, coordinate across departments, and keep leads informed to drive engagement in health journeys.

The role requires strong organizational skills, 1 year in customer-facing work, and proficiency with GoHighLevel, OnceHub, Slack, Gmail, and Zoom. Independent work style with team collaboration is essential.