Remote SQL Application Support Specialist

Relativity; Białystok; Hybrid; PLN 82,000 - 122,000; Full time

Benefits offered by this job

DTO

Parental leave

Equity program

Job summary

Relativity is hiring a remote Application Analyst to provide technical support for our product vertical, handling tickets, diagnosing issues, and maintaining Salesforce records. You will interact with customers via phone and email, build SQL and product knowledge, and coordinate with senior staff to resolve incidents in a fast-paced, cloud-based environment.

The role involves managing rotating shifts including nights and weekends, with a focus on high-quality service, timely ticket updates, and

Qualifications

• Experience providing customer support via phone and email.
• Ability to troubleshoot complex issues with SQL and Windows.
• Willingness to work rotational shifts including nights and weekends.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to client questions, problems, and work requests on a daily basis.
• Develop an expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records of activities in Salesforce and respond within SLAs.

Skills

Customer support experience

Client-focused

Phone and Email support

Troubleshooting complex issues

SQL

Windows OS

Travel 10%

Job description

Relativity is hiring a remote Application Analyst to provide technical support for our product vertical, handling tickets, diagnosing issues, and maintaining Salesforce records. You will interact with customers via phone and email, build SQL and product knowledge, and coordinate with senior staff to resolve incidents in a fast-paced, cloud-based environment.

The role involves managing rotating shifts including nights and weekends, with a focus on high-quality service, timely ticket updates, and