Remote Application Support Analyst: SQL & Cloud

Relativity; Kraków; Hybrid; PLN 82,000 - 122,000; Full time

Benefits offered by this job

DTO (Discretionary Time Off)

Parental leave

Equity program

Job summary

Relativity is seeking an Application Analyst to provide technical support for a product vertical, diagnosing and resolving issues, maintaining Salesforce tickets, and ensuring timely responses within SLAs. The role involves SQL, basic queries, and collaboration with senior team members to troubleshoot client incidents.

The position requires flexibility to work rotational shifts, including nights, weekends, and holidays, and travel up to 10% of the time.

Qualifications

• Experience in customer support and client-facing scenarios.
• Ability to use SQL applications and run basic queries.
• Familiarity with Salesforce or similar CRM to track incidents.

Responsibilities

• Use SQL tools to run basic queries.
• Respond to client questions and requests daily.
• Develop product knowledge and share insights with customers.

Skills

Customer support

Client-focused

Phone & email support

SQL

Windows

Tools

Salesforce

Job description

Relativity is seeking an Application Analyst to provide technical support for a product vertical, diagnosing and resolving issues, maintaining Salesforce tickets, and ensuring timely responses within SLAs. The role involves SQL, basic queries, and collaboration with senior team members to troubleshoot client incidents.

The position requires flexibility to work rotational shifts, including nights, weekends, and holidays, and travel up to 10% of the time.