Remote Application Support Analyst - SQL & Cloud

Relativity; Katowice; Hybrid; PLN 82,000 - 122,000; Full time

Benefits offered by this job

DTO

Parental leave

Equity program

Job summary

Relativity is a leading legal data intelligence company offering AI-powered software and cloud platform RelativityOne. The Application Analyst supports a mix of technical and non-technical customers, diagnoses and resolves issues, and maintains Salesforce records while working in a remote, rotational shift environment.

The role requires SQL, Windows experience, strong customer service skills, and the ability to collaborate with senior team members to resolve incidents.

Qualifications

• Experience in customer support with SQL and Windows.
• Ability to work rotating shifts including nights, weekends, and holidays.
• Strong communication and problem-solving skills.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to client questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Troubleshoot and resolve customer incidents with senior level team members.
• Maintain accurate records of activities in Salesforce and manage tickets.

Skills

Customer support

SQL

Windows

Troubleshooting

Customer service

Tools

Salesforce

SQL Tools

Job description

Relativity is a leading legal data intelligence company offering AI-powered software and cloud platform RelativityOne. The Application Analyst supports a mix of technical and non-technical customers, diagnoses and resolves issues, and maintains Salesforce records while working in a remote, rotational shift environment.

The role requires SQL, Windows experience, strong customer service skills, and the ability to collaborate with senior team members to resolve incidents.