Remote Application Support Analyst - SQL & Cloud

Relativity

Warszawa

Hybrid

PLN 82,000 - 122,000

Full time

7 days ago

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Benefits offered by this job

DTO

Parental leave

Equity program

Job summary

Relativity is a leading legal data intelligence company delivering AI-powered cloud solutions for litigation and investigations. The Application Analyst provides technical support for a product vertical, diagnosing and repairing complex software issues and maintaining ticket records with Salesforce.

You will interact with customers by phone and email, perform SQL-based queries, and participate in rotating shifts including nights, weekends and public holidays.

Qualifications

Experience handling customer issues and tickets.
Proficient in SQL queries and data troubleshooting.
Strong communication via phone and email.

Responsibilities

Create and resolve tickets within product verticals.
Record activity in Salesforce and update stakeholders.
Assist with escalations and collaboration across teams.

Skills

SQL

Windows

Customer service

Client communication

Troubleshooting

SQL tools

Tools

Salesforce

Job description

You will interact with customers by phone and email, perform SQL-based queries, and participate in rotating shifts including nights, weekends and public holidays.

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