Remote ServiceNow ITOM & CMDB Developer

Sii Poland; Toruń; Remote; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Regular integration events and trips

Centre of internal trainings

Many experts you can learn from

Job summary

Sii Poland is seeking a skilled ServiceNow Developer for a long-term project with a global paints and coatings manufacturer. You will design, implement, and maintain custom ServiceNow applications and solutions, supporting IT and business processes across EMEA and the US.

You will analyze incidents, develop server- and client-side scripts, and enhance ITSM, ITOM, and HR/CXM services while collaborating across time zones to deliver backlog items effectively.

Qualifications

• Minimum 3 years of hands-on experience with ServiceNow, specifically in ITOM and CMDB.
• Strong scripting skills in ServiceNow, with a focus on troubleshooting and understanding custom implementations.
• Proven ability to work independently to solve technical issues beyond standard OOTB configuration.
• Experience enhancing ITSM processes based on business requirements.
• Advanced level of English.

Responsibilities

• Analyzing and troubleshooting incidents and defects in existing custom applications from root cause to fix.
• Developing and maintaining server- and client-side scripts, including Business Rules, Script Includes, Client Scripts, and UI Policies/Actions.
• Enhancing ITSM processes such as Incident, Problem, Change, and Request based on business requirements.
• Working with CMDB data and ITOM-related functionality, including Discovery and Service Mapping.
• Reviewing and refactoring legacy custom code to improve stability and maintainability.
• Building and extending Flow Designer flows, workflows, and integrations using REST/SOAP.
• Supporting enhancements for Customer Service Management (CSM) and HR Service Delivery (HRSD) as needed.
• Collaborating with team members and stakeholders across EMEA and US time zones to estimate and deliver backlog items.

Skills

ServiceNow

ITOM

CMDB

Scripting

ITSM

English

Job description

Sii Poland is seeking a skilled ServiceNow Developer for a long-term project with a global paints and coatings manufacturer. You will design, implement, and maintain custom ServiceNow applications and solutions, supporting IT and business processes across EMEA and the US.

You will analyze incidents, develop server- and client-side scripts, and enhance ITSM, ITOM, and HR/CXM services while collaborating across time zones to deliver backlog items effectively.