Remote ServiceNow Developer – ITOM & CMDB Expert

Sii Poland; Poznań; Remote; PLN 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Zusammenfassung

Sii Poland is seeking a skilled ServiceNow Developer to join our team on a long-term project for a global manufacturer of paints and coatings. You will support and enhance the ServiceNow platform, developing and maintaining custom applications to meet business requirements, with remote collaboration across EMEA and the US.

You'll work on ITSM improvements, CMDB and ITOM, build and refine flows, REST/SOAP integrations, and assist Customer Service Management and HR Service Delivery as needed.

Qualifikationen

• Minimum 3 years of hands-on experience with ServiceNow, specifically in ITOM and CMDB.
• Strong scripting skills in ServiceNow, with a focus on troubleshooting and understanding custom implementations.
• Experience enhancing ITSM processes based on business requirements.
• Advanced level of English.

Aufgaben

• Analyze and troubleshoot incidents and defects in existing custom applications from root cause to fix.
• Develop and maintain server- and client-side scripts, including Business Rules, Script Includes, Client Scripts, and UI Policies/Actions.
• Enhance ITSM processes such as Incident, Problem, Change, and Request based on business requirements.
• Work with CMDB data and ITOM functionality, including Discovery and Service Mapping.
• Review and refactor legacy custom code to improve stability and maintainability.
• Build and extend Flow Designer flows, workflows, and integrations using REST/SOAP.
• Support enhancements for Customer Service Management (CSM) and HR Service Delivery (HRSD) as needed.

Kenntnisse

ServiceNow scripting

ITOM & CMDB

ITSM process improvement

REST/SOAP integrations

Troubleshooting

Independent problem solving

English proficiency

Tools

Flow Designer

Discovery

Service Mapping

Business Rules

Script Includes

Client Scripts

UI Policies/Actions

Jobbeschreibung

Sii Poland is seeking a skilled ServiceNow Developer to join our team on a long-term project for a global manufacturer of paints and coatings. You will support and enhance the ServiceNow platform, developing and maintaining custom applications to meet business requirements, with remote collaboration across EMEA and the US.

You'll work on ITSM improvements, CMDB and ITOM, build and refine flows, REST/SOAP integrations, and assist Customer Service Management and HR Service Delivery as needed.