Remote ServiceNow Developer — ITOM & CMDB Expert

Sii Poland; Bydgoszcz; Remote; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Great place to work

Solid financial stability

Contracts with top brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management

Profit sharing

Sii Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a skilled ServiceNow Developer to join our team on a long-term project for a global manufacturer of paints and coatings. You will support and enhance the ServiceNow platform, developing and maintaining custom applications across EMEA and US.

This remote role offers the chance to collaborate with teams across time zones, tackle complex technical challenges, and drive ITSM/ITOM/CMDB improvements while delivering robust solutions.

Qualifications

• Minimum 3 years of hands-on experience with ServiceNow, specifically in ITOM and CMDB.
• Strong scripting skills in ServiceNow, with a focus on troubleshooting and understanding custom implementations
• Proven ability to work independently to solve technical issues beyond standard OOTB configuration
• Experience enhancing ITSM processes based on business requirements
• Advanced level of English

Responsibilities

• Analyzing and troubleshooting incidents and defects in existing custom applications from root cause to fix
• Developing and maintaining server- and client-side scripts, including Business Rules, Script Includes, Client Scripts, and UI Policies/Actions
• Enhancing ITSM processes such as Incident, Problem, Change, and Request based on business requirements
• Working with CMDB data and ITOM-related functionality, including Discovery and Service Mapping
• Reviewing and refactoring legacy custom code to improve stability and maintainability
• Building and extending Flow Designer flows, workflows, and integrations using REST/SOAP
• Supporting enhancements for Customer Service Management (CSM) and HR Service Delivery (HRSD) as needed
• Collaborating with team members and stakeholders across EMEA and US time zones to estimate and deliver backlog items

Skills

ServiceNow

ITOM

CMDB

Scripting

Independent problem solving

ITSM processes

Tools

Flow Designer

REST API

SOAP API

Discovery

Service Mapping

Job description

Sii Poland is seeking a skilled ServiceNow Developer to join our team on a long-term project for a global manufacturer of paints and coatings. You will support and enhance the ServiceNow platform, developing and maintaining custom applications across EMEA and US.

This remote role offers the chance to collaborate with teams across time zones, tackle complex technical challenges, and drive ITSM/ITOM/CMDB improvements while delivering robust solutions.