Remote ServiceNow Discovery Engineer - AI Diagnostics

AgileEngine; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Growth without limits

Competitive compensation

Flexibility: 100% remote with flexible

Meaningful, modern projects

Collaborative culture

Well-being & support

Job summary

AgileEngine is seeking a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that analyzes discovery data, classifies failures, identifies root causes, and generates corrective actions. This role focuses on MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

You will design AI-driven agents and observability tools to improve reliability and throughput. The ideal candidate has 4+ years with ServiceNow Discovery, experience with CMDB/CSDM, and proficiency in

Qualifications

• Hands-on ServiceNow Discovery with 4+ years, including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes.
• Experience with ServiceNow CMDB/CSDM, CIs, identifications/reconciliation, relationships, and data quality.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper-intermediate English level.

Responsibilities

• Design and build AI agents that continuously analyze Discovery logs, execution results, errors, and failed discoveries at scale.
• Develop agents capable of classifying and correlating failures, performing troubleshooting, identifying probable root causes, and recommending corrective actions.
• Build capabilities for agents to analyze and recommend or generate corrections to ServiceNow Discovery probes and patterns, with appropriate testing, guardrails, and human approval before production changes.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into reusable agentic workflows, progressively reducing manual investigation and improving Discovery reliability.
• Design and build AI agents that continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Develop agents that regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, MID Servers, logs, monitoring platforms, and other relevant data sources.

Skills

ServiceNow Discovery

Observability tools

English proficiency

Gen AI APIs

CI/CD

Tools

CMDB/CSDM

Job description

AgileEngine is seeking a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that analyzes discovery data, classifies failures, identifies root causes, and generates corrective actions. This role focuses on MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

You will design AI-driven agents and observability tools to improve reliability and throughput. The ideal candidate has 4+ years with ServiceNow Discovery, experience with CMDB/CSDM, and proficiency in