Remote AI-Driven ServiceNow Discovery Engineer

AgileEngine; Kraków; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Growth without limits

Competitive compensation

Flexibility

Meaningful, modern projects

Collaborative culture

Well-being & support

Job summary

AgileEngine in Kraków is seeking a ServiceNow Discovery Engineer to join an enterprise-scale squad. You will design AI agents that analyze Discovery logs, classify failures, identify root causes, and propose corrections to probes and patterns with testing guardrails.

You will also develop observability agents for MID Server health, throughput and coverage, and ensure CMDB/CSDM data quality, while collaborating with Global teams on scalable automation.

Qualifications

• Hands-on experience with ServiceNow Discovery of at least 4 years, including MID Servers, Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.
• Upper-intermediate English level.

Responsibilities

• Design and build AI agents that continuously analyze Discovery logs, execution results, errors, and failed discoveries at scale.
• Develop agents capable of classifying and correlating failures, performing troubleshooting, identifying probable root causes, and recommending corrective actions.
• Build capabilities for agents to analyze and recommend or generate corrections to ServiceNow Discovery probes and patterns, with appropriate testing, guardrails, and human approval before production changes.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into reusable agentic workflows, progressively reducing manual investigation and improving Discovery reliability.
• Design and build AI agents that continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Develop agents that regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, MID Servers, logs, monitoring platforms, and other relevant data sources.

Skills

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

CMDB/CSDM

Prometheus/OpenTelemetry/Grafana

English (Upper-intermediate)

Tools

Prometheus

Grafana

OpenTelemetry

Job description

AgileEngine in Kraków is seeking a ServiceNow Discovery Engineer to join an enterprise-scale squad. You will design AI agents that analyze Discovery logs, classify failures, identify root causes, and propose corrections to probes and patterns with testing guardrails.

You will also develop observability agents for MID Server health, throughput and coverage, and ensure CMDB/CSDM data quality, while collaborating with Global teams on scalable automation.