Remote SaaS Platform Support Engineer

Relativity; Województwo mazowieckie; Remote; PLN 82,000 - 122,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Parental leave

Flexible work arrangements

Two company breaks per year

Long-term incentives

Job summary

Relativity is a leading legal data intelligence company providing AI-powered RelativityOne in the cloud to organize data and help users act on insights with confidence. The Application Analyst role is an entry point into Relativity's technical career ladder within Product Support, focusing on platform troubleshooting for RelativityOne and Relativity Server with both technical and non-technical customers.

This remote, early-career position emphasizes foundational SQL and Windows skills, working

Qualifications

• Experience in SaaS or technology customer support.
• Aptitude for SQL, Windows, and troubleshooting technical issues.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Triage, diagnose, and resolve incidents and service requests in Salesforce per SOPs and KB.
• Run basic SQL queries to investigate root causes (workspace config, permissions, imaging errors).
• Know when to escalate and swarm with teammates for complex issues.
• Support day-one troubleshooting of RelativityOne AI apps at a foundational level.

Skills

SQL

Windows

Troubleshooting

Customer comms

SaaS support

Tools

Salesforce

Job description

Relativity is a leading legal data intelligence company providing AI-powered RelativityOne in the cloud to organize data and help users act on insights with confidence. The Application Analyst role is an entry point into Relativity's technical career ladder within Product Support, focusing on platform troubleshooting for RelativityOne and Relativity Server with both technical and non-technical customers.

This remote, early-career position emphasizes foundational SQL and Windows skills, working