Remote SaaS Application Support Specialist

Relativity; Polska; Hybrid; PLN 82.000 - 122.000; Vollzeit

Benefits dieser Stelle

Health plans

Parental leave

Flexible work arrangements

Two breaks per year

Training investment

Zusammenfassung

Relativity is seeking an Application Analyst in a remote-capable role within Poland to diagnose and resolve incidents on RelativityOne/Relativity Server. You will work in a high-volume, technical support environment, using knowledge bases and swarming with teammates as needed.

You will build foundational skills in SQL and Windows networking while pursuing Relativity certifications and staying current with platform releases.

Qualifikationen

• Experience supporting SaaS or technology platforms.
• Aptitude with SQL and Windows fundamentals.
• Strong written and verbal communication under SLA pressure.

Aufgaben

• Triage, diagnose, and resolve incidents logged in Salesforce following SOPs.
• Run basic SQL queries to investigate root causes.
• Escalate beyond known patterns and collaborate with specialists when needed.
• Provide clear, empathetic communication to technical and non-technical customers.
• Contribute to knowledge base and follow KCS practices.

Kenntnisse

SQL

Windows

Troubleshooting

Customer focus

Tools

Salesforce

Jobbeschreibung

Relativity is seeking an Application Analyst in a remote-capable role within Poland to diagnose and resolve incidents on RelativityOne/Relativity Server. You will work in a high-volume, technical support environment, using knowledge bases and swarming with teammates as needed.

You will build foundational skills in SQL and Windows networking while pursuing Relativity certifications and staying current with platform releases.