Remote SaaS Application Support Analyst

Relativity

Wrocław

Remote

PLN 82,000 - 122,000

Full time

3 days ago

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Benefits offered by this job

Comprehensive health, dental, and vis*

Parental leave for primary and second.

Flexible work arrangements

Two, week-long company breaks per year

Long-term incentive program

Training investment program

All qualified applicants considered (E

Job summary

Relativity in Poland is seeking an Application Analyst for Product Support, an entry point into our technical career ladder. You will diagnose and resolve incidents on RelativityOne and Relativity Server, focusing on foundational SQL and Windows/networking tasks while learning the platform.

You'll handle high-ticket incidents with documented procedures, collaborate with senior teammates, and contribute to knowledge sharing while providing clear, empathetic communication to both technical and

Qualifications

Prior customer support experience in a SaaS or technology environment.
Aptitude for SQL and Windows troubleshooting with quick learning ability.
Strong written and verbal communication and a client-focused mindset.

Responsibilities

Triage, diagnose, and resolve incidents and service requests in Salesforce.
Run basic SQL queries to investigate root causes in Relativity databases.
Escalate issues outside known patterns via swarm with teammates.
Provide day-one troubleshooting for RelativityOne AI applications with senior support.