Remote Application Analyst - SaaS Support & AI Tools
Relativity
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Resumo da oferta
Relativity is seeking an Application Analyst to join our Technical Support team. You will diagnose and resolve incidents on RelativityOne and Relativity Server, working with a mix of technical and non-technical customers, following SOPs and SLAs.
You’ll build foundational knowledge of the platform, pursue relevant certifications, and collaborate with seniors on more complex configurations. You’ll triage tickets, use SQL for basic investigations, and participate in swarming with teammates for
Qualificações
- Experience in SaaS or technology support environments.
- Aptitude in SQL, Windows and basic troubleshooting.
- Ability to explain technical concepts to non‑technical customers.
- Comfortable working in fast-paced, high‑ticket-volume settings.
Responsabilidades
- Triage, diagnose, and resolve incidents and service requests in Salesforce per SOPs and KB.
- Run basic SQL queries to investigate issues and confirm root cause.
- Identify out-of-pattern issues and trigger swarming/escalation.
- Support day-one troubleshooting of RelativityOne AI apps with senior guidance.
Conhecimentos
Descrição da oferta de emprego
Relativity is seeking an Application Analyst to join our Technical Support team. You will diagnose and resolve incidents on RelativityOne and Relativity Server, working with a mix of technical and non-technical customers, following SOPs and SLAs.
You’ll build foundational knowledge of the platform, pursue relevant certifications, and collaborate with seniors on more complex configurations. You’ll triage tickets, use SQL for basic investigations, and participate in swarming with teammates for
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