Remote Application Analyst — SaaS Tech Support & AI

Relativity; Województwo pomorskie; A distancia; PLN 82.000 - 122.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental & vision plans

Parental leave

Flexible work arrangements

Two week-long company breaks per year

Additional time off

Long-term incentive program

Training investment program

Descripción de la vacante

Relativity is seeking an Application Analyst to join our Product Support team. This entry-level technical role focuses on diagnosing and resolving incidents on the RelativityOne and Relativity Server platforms, handling high-ticket requests with strict adherence to SOPs and SLAs.

You will build foundational skills in SQL, Windows networking, and Relativity while collaborating with senior teammates for guidance.

Formación

• Prior customer support experience in SaaS or tech environments.
• Aptitude for SQL, Windows, and troubleshooting; willingness to deepen knowledge.
• Customer-focused mindset with ability to meet SLA expectations.
• Strong written and verbal communication; explain technical concepts clearly.

Responsabilidades

• Triage, diagnose, and resolve incidents in Salesforce following SOPs and KB articles.
• Run basic SQL queries to investigate root cause on Relativity databases.
• Identify issues outside known patterns and swarm with teammates before escalation.
• Provide day-one troubleshooting for RelativityOne AI apps with senior support as needed.
• Respond to clients via phone, email, and tickets within SLA.
• Communicate platform behavior clearly to technical and non-technical customers.

Conocimientos

SQL

Windows

Technical support

Customer-focused

SaaS

Communication skills

Troubleshooting

Time management

Herramientas

Salesforce

Descripción del empleo

Relativity is seeking an Application Analyst to join our Product Support team. This entry-level technical role focuses on diagnosing and resolving incidents on the RelativityOne and Relativity Server platforms, handling high-ticket requests with strict adherence to SOPs and SLAs.

You will build foundational skills in SQL, Windows networking, and Relativity while collaborating with senior teammates for guidance.