Remote Professional Services Operations Lead

GuidePoint Security LLC; Polska; Híbrido; PLN 352.000 - 509.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote workforce

Group Medical Insurance options

Group Dental Insurance

12 corporate holidays and Flexible PTO

Mobile phone & home internet allowance

Retirement plan eligibility after 2+1

Supportive mentorship culture

Descripción de la vacante

GuidePoint Security LLC is seeking a Professional Service Operations Specialist to support regional service activities and engineering from a remote base. You will assist in presales scoping, proposals, and hours/template scoping, while managing systems and QA delivery.

Expect daily collaboration with practice leads, account execs, and technical leaders to forecast and optimize service opportunities. You will coordinate with Customers and Vendors, maintain presales processes, and monitor the

Formación

• At least 5 years of services-related logistics experience
• Experience in services delivery or project management
• Information Security or project management certifications a plus
• Bachelor’s degree in a relevant discipline or equivalent experience
• Strong organizational skills and ability to multi-task effectively
• Comfortable working in an independent, fast paced environment
• Effective written and verbal communication; willingness to learn AI-enabled tools

Responsabilidades

• Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities.
• Promptly respond to internal and external inquiries for professional services.
• Understand and suggest ongoing process improvements for the presales service lifecycle.
• Interface with Technical leaders, practice delivery leads, and Sales Support Specialists daily.
• Manage multiple streams of work in an organized and timely manner.
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders.
• Document and maintain processes and procedures for presales workflow steps.
• Develop and maintain relationships with GuidePoint key Vendors and Customers.
• Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Collaborate with Contracts and Proposal Departments and vendors to process opportunities.

Conocimientos

Service delivery

Project management

Communication skills

Organizational skills

Multi-tasking

AI tools awareness

Educación

Bachelor's degree

Herramientas

Jira

Salesforce.com

Descripción del empleo

GuidePoint Security LLC is seeking a Professional Service Operations Specialist to support regional service activities and engineering from a remote base. You will assist in presales scoping, proposals, and hours/template scoping, while managing systems and QA delivery.

Expect daily collaboration with practice leads, account execs, and technical leaders to forecast and optimize service opportunities. You will coordinate with Customers and Vendors, maintain presales processes, and monitor the