Remote Portuguese Support Specialist — Flexible Hours

ZdalnaPraca; Kraków; Hybride; PLN 44 000 - 55 000; Temps partiel

Avantages offerts par ce poste

Fully remote work

Training provided

Performance-based bonuses

Referral bonuses up to PLN 1,000

MultiSport card

Lux Med private healthcare

Group insurance

Résumé du poste

CCIG Group seeks Portuguese-speaking customer support agents to join our remote team. No prior experience required; full training provided.

This flexible role fits around studies, passions, or daily routines while connecting you with great people and a dynamic logistics environment. You will assist customers and couriers in Portuguese via phone, email, and live chat; guide users on sending parcels, returns, and app navigation; maintain service quality and promote a positive brand image.

Qualifications

• Speaks Portuguese at a B2 level or higher.
• Can commit to a minimum of 25 hours per week.
• Is comfortable using computers and eager to learn new software systems.
• Is communicative, enjoys helping people, and loves solving problems.

Responsabilités

• Assist customers and couriers in Portuguese via phone, email, and live chat.
• Help customers open jammed or locked compartments.
• Guide users on how to send parcels, arrange returns, and navigate the app.
• Handle complaints and resolve everyday logistics issues.
• Maintain top-tier service quality and promote a positive company image.

Connaissances

Portuguese (B2+)

25 hours/week

Computer literacy

Communication

Problem solving

Description du poste

CCIG Group seeks Portuguese-speaking customer support agents to join our remote team. No prior experience required; full training provided.

This flexible role fits around studies, passions, or daily routines while connecting you with great people and a dynamic logistics environment. You will assist customers and couriers in Portuguese via phone, email, and live chat; guide users on sending parcels, returns, and app navigation; maintain service quality and promote a positive brand image.