Remote Portuguese-Speaking Customer Success Pro

Rayyan Systems, Inc.; Polska; Hybrid; PLN 164,000 - 243,000; Full time

Job summary

Rayyan Systems, Inc. is seeking a Portuguese-speaking Customer Success Agent to join our growing team. The role focuses on onboarding, support tickets, training webinars, and ongoing value realization while driving efficiency and knowledge sharing.

The position is fully remote with flexible hours and opportunities to influence the Customer Success function and playbooks across a globally distributed team.

Qualifications

• Fluency in Portuguese and English required.
• 2+ years in Customer Success, Support, or SaaS roles.
• Familiarity with Zendesk or similar platforms.
• Experience using CRM tools (Zoho CRM preferred).
• Ability to host and facilitate webinars or online training.

Responsibilities

• Respond to customer inquiries via Zendesk in Portuguese and English.
• Guide customers through onboarding journeys and ensure their success.
• Prepare users for upgrades, renewals, and feature adoption milestones.
• Create and maintain knowledge base articles in both Portuguese and English.
• Host webinars and training sessions to support user enablement.
• Identify and implement AI/automation tools to streamline support workflows.
• Monitor customer health and proactively address challenges.
• Gather user feedback and collaborate with Product and Engineering.
• Contribute to building the Customer Success function and internal playbooks.

Skills

Portuguese & English

2+ years in Customer Success

Zendesk familiarity

CRM tools (Zoho CRM)

Webinar hosting

Documentation mindset

Process improvements & automation

Team player

Tools

Zendesk

Zoho CRM

Webinar tools

Microsoft Office 365

Job description

Rayyan Systems, Inc. is seeking a Portuguese-speaking Customer Success Agent to join our growing team. The role focuses on onboarding, support tickets, training webinars, and ongoing value realization while driving efficiency and knowledge sharing.

The position is fully remote with flexible hours and opportunities to influence the Customer Success function and playbooks across a globally distributed team.