Customer Support Agent (Russian and Polish) - Relocation in Lisbon

Grow-Talent.com; Warszawa; On-site; PLN 79,000 - 105,000; Full time

Benefits offered by this job

Life Insurance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance

Job summary

Grow-Talent.com is recruiting a Customer Support Agent fluent in Russian and Polish for a Lisbon-based role. The job involves handling inquiries across phone, email and chat, resolving issues promptly and maintaining high customer satisfaction. You will collaborate with colleagues and document cases for ongoing improvements.

Relocation to Lisbon is provided with health and life insurance benefits, a performance bonus, and relocation assistance. A dynamic team environment awaits.

Qualifications

• Native/fluent Russian (C1) and Polish (B2) required.
• Previous customer support experience mandatory.
• Experience with chat/call center tools preferred.

Responsibilities

• Communicate with customers via phone, email and chat.
• Ensure customer satisfaction and provide professional support.
• Troubleshoot issues and provide timely solutions.
• Document actions and categorize cases for engineering follow-up.

Skills

Russian (C1)

Polish (B2)

Customer support

Chat support

Multitasking

Tools

CRM tools

Job description

Customer Support Agent (Russian and Polish) - Relocation in Lisbon

Job Openings Customer Support Agent (Russian and Polish) - Relocation in Lisbon

About the job Customer Support Agent (Russian and Polish) - Relocation in Lisbon

Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level)
• Previous experience in same / similar roles is mandatory
• Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Schedule: 5 days a week covering line operating hours fromMonday to Friday (fixed schedule)
• Life Insurance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
  
• Guidance and tools to reach your full potential
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation