Swedish Customer Support Specialist: Relocate to Portugal

Cross Border Talents; Kraków; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading recruitment firm is seeking a Swedish Customer Support Specialist to assist users in Portugal. This remote full-time role involves helping customers with order inquiries and ensuring GDPR compliance. Candidates should have C2-level Swedish, fluent English, and great communication skills. Benefits include attractive salary, health insurance, and relocation support for international hires.

Benefits

Attractive monthly salary

Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses

Meal allowance via card

Paid training and onboarding

Health insurance from day one

Optional company accommodation and relocation support

Qualifications

• C2-level proficiency in Swedish and fluent English (C1).
• Prior experience in customer support or back-office is a plus.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Responsibilities

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.

Skills

C2-level Swedish

Fluent English (C1)

Strong communication skills

Detail-oriented mindset

Problem-solving attitude

Customer service skills

Job description

Swedish Customer Support Specialist: Relocate to Portugal

Job Openings Swedish Customer Support Specialist: Relocate to Portugal

About the job Swedish Customer Support Specialist: Relocate to Portugal

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

Communicate with customers via phone, email, and chat.

Ensure data security in compliance with GDPR and PCI standards.

Escalate complex cases and follow internal procedures.

Collaborate with logistics and financial teams.

You bring:

C2-level Swedish and higher and fluent English (C1).

Strong communication and customer service skills.

Detail-oriented mindset and problem-solving attitude.

Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal

On Offer:

• Attractive monthly salary
• Extra payment for working late hours, public holidays and Sundays

Holiday and Christmas bonuses (paid monthly).

Meal allowance via card.

Paid training and onboarding.

Health insurance from day one.

Full remote setup with equipment provided.

Optional company accommodation and relocation support for international hires