Remote Junior Customer Support Specialist (Romanian/English)

XTB online investing; Warszawa; On-site; PLN 40,000 - 70,000; Full time

Benefits offered by this job

Private medical care

myBenefit platform & sport card

Language learning platform

Meal co-financing at the office

Job summary

XTB, a global fintech firm, seeks a customer service professional fluent in Romanian and English, with CRM basics and knowledge of financial markets. You will handle inquiries, follow scripts, document interactions in the CRM, and escalate when needed.

The role emphasizes learning, training, and delivering a positive customer experience, with a remote-friendly setup. Join a growing team at a company recognized as a Great Place to Work, offering professional development and flexible remote work

Qualifications

• Proficiency in Romanian and very good knowledge of English.
• Knowledge of financial markets helps in customer inquiries.
• Strong communication and interpersonal skills.
• Basic experience with CRM and ticketing systems.
• Adaptable and open to feedback and coaching.

Responsibilities

• Responding to customer inquiries via assigned support channels.
• Following established procedures and scripts to resolve straightforward issues.
• Documenting customer interactions accurately in the CRM system.
• Escalating complex or unusual cases to more experienced team members.
• Learning product features, policies, and support procedures.
• Meeting individual performance targets under supervision.
• Participating in training and developing customer service competencies.
• Providing a positive customer experience through professional, courteous interactions.

Skills

Romanian language

English proficiency

Communication skills

Interpersonal skills

CRM basics

Financial markets knowledge

Tools

CRM system

Ticketing system

Job description

XTB, a global fintech firm, seeks a customer service professional fluent in Romanian and English, with CRM basics and knowledge of financial markets. You will handle inquiries, follow scripts, document interactions in the CRM, and escalate when needed.

The role emphasizes learning, training, and delivering a positive customer experience, with a remote-friendly setup. Join a growing team at a company recognized as a Great Place to Work, offering professional development and flexible remote work