Romanian-speaking Junior Customer Support Specialist

XTB online investing; Warszawa; On-site; PLN 40,000 - 70,000; Full time

Benefits offered by this job

Private medical care

myBenefit platform & sport card

Language learning platform

Meal co-financing at the office

Job summary

XTB, a global fintech firm, seeks a customer service professional fluent in Romanian and English, with CRM basics and knowledge of financial markets. You will handle inquiries, follow scripts, document interactions in the CRM, and escalate when needed.

The role emphasizes learning, training, and delivering a positive customer experience, with a remote-friendly setup. Join a growing team at a company recognized as a Great Place to Work, offering professional development and flexible remote work

Qualifications

• Proficiency in Romanian and very good knowledge of English.
• Knowledge of financial markets helps in customer inquiries.
• Strong communication and interpersonal skills.
• Basic experience with CRM and ticketing systems.
• Adaptable and open to feedback and coaching.

Responsibilities

• Responding to customer inquiries via assigned support channels.
• Following established procedures and scripts to resolve straightforward issues.
• Documenting customer interactions accurately in the CRM system.
• Escalating complex or unusual cases to more experienced team members.
• Learning product features, policies, and support procedures.
• Meeting individual performance targets under supervision.
• Participating in training and developing customer service competencies.
• Providing a positive customer experience through professional, courteous interactions.

Skills

Romanian language

English proficiency

Communication skills

Interpersonal skills

CRM basics

Financial markets knowledge

Tools

CRM system

Ticketing system

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment - XTB is the right place for you.

We are a certified Great Place to Work company

Responsibilities:

• Responding to customer inquiries via assigned support channels


• Following established procedures and scripts to resolve straightforward issues


• Documenting customer interactions accurately in the CRM system


• Escalating complex or unusual cases to more experienced team members


• Learning product features, policies, and support procedures


• Meeting individual performance targets under supervision


• Participating in training and developing customer service competencies


• Providing a positive customer experience through professional, courteous interactions

Requirements:

• Proficiency in Romanian and very good knowledge of English


• Financial markets knowledge


• Communication and interpersonal skills


• CRM and ticketing system basics


• Adaptability and openness to feedback

What we offer:

• Stable employment based on an employment contract (umowa o pracę).


• Professional training under the supervision of experienced financial market experts.


• A clear development path supported by regular feedback and transparent career progression.


• Flexible working conditions with a remote work model.


• Regular team-building and integration events.


• Modern equipment fully tailored to your daily work needs.


• A wide range of benefits, including:


• Private medical care


• myBenefit platform & sports card


• Language learning platform


• Meal co-financing at the office, and much more!