Remote HR Help Desk Specialist: Employee Lifecycle

Wlgroup; Warszawa; On-site; PLN 60,000 - 100,000; Full time

Job summary

Wlgroup is seeking an administrative support specialist to assist its HR services team. This role is fully remote and supports the employee lifecycle across Poland, handling records, requests, and routine queries with speed and accuracy.

You should be comfortable in a busy help desk, excel at MS Office and SharePoint, and bring 2+ years of admin experience in a large organisation. Excellent communication and organisational skills are essential.

Qualifications

• At least two years of administrative work in a large organisation, preferably in human resources or a closely related environment.
• Sound experience with the Microsoft Office applications — Excel, Outlook, PowerPoint, Word — and with SharePoint in particular.
• Experience with HR systems such as Oracle EBS, Taleo or a comparable applicant tracking system, and with HR ticketing.
• Experience drafting and publishing information for customers on HR services.
• Excellent interpersonal, communication and organisational skills.
• Experience of an HR help desk with a high volume workload, a flexible attitude and the habit of taking the initiative.

Responsibilities

• Support the HR staff services team across the administrative processes of the employee lifecycle, at all four main locations.
• Handle a high volume of requests in a help desk setting, keeping the record accurate as you go.
• Draft and publish information to customers about the HR services available.
• Offer constructive suggestions on office procedures, and contribute to making better use of the resources available.

Skills

Administrative experience

Help desk

Customer service

Interpersonal skills

Tools

MS Office

SharePoint

Oracle EBS

Taleo

HR ticketing

Job description

Wlgroup is seeking an administrative support specialist to assist its HR services team. This role is fully remote and supports the employee lifecycle across Poland, handling records, requests, and routine queries with speed and accuracy.

You should be comfortable in a busy help desk, excel at MS Office and SharePoint, and bring 2+ years of admin experience in a large organisation. Excellent communication and organisational skills are essential.