Director, Remote Customer Success & Account Management

Absorb; Poland; Remote; PLN 568,612 - 871,872; Full time

Benefits offered by this job

Remote work

Health benefits

Equipment allowance

Career growth

Job summary

Absorb Software is seeking a Director of Account Management for US/Canada to lead a high-performing team dedicated to retention, expansion, and long-term value for clients. You will shape account strategies, mentor top account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact.

This fully remote-first role emphasizes renewals, upsell, and cross-sell, with responsibilities spanning executive reviews, stakeholder management, and guiding adoption of

Qualifications

• 6+ years of leadership in mid-market/enterprise SaaS account management.
• Proven experience managing complex accounts in North America.
• Exceptional communication and relationship-building skills.
• Track record of driving renewals, upsell, and cross-sell.
• Thrives in a fast-paced, remote-first environment.

Responsibilities

• Lead and mentor a team of Account Managers, fostering excellence and learning.
• Analyze account health, identify opportunities and risks to maximize value.
• Own and drive client renewals, retention, and net retention targets.
• Develop and execute strategic account plans with cross-functional alignment.
• Build relationships with key stakeholders as trusted advisor.
• Lead Executive Business Reviews and strategic check-ins.
• Champion customer feedback to inform product development.
• Oversee contract negotiations and ensure favorable outcomes.

Skills

Leadership

Account management

Executive communication

Renewals upsell

Cross-functional collaboration

North America experience

Remote leadership

Tools

Salesforce

Gainsight

Zendesk

Calendly

Zoom/Teams

Job description

Absorb Software is seeking a Director of Account Management for US/Canada to lead a high-performing team dedicated to retention, expansion, and long-term value for clients. You will shape account strategies, mentor top account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact.

This fully remote-first role emphasizes renewals, upsell, and cross-sell, with responsibilities spanning executive reviews, stakeholder management, and guiding adoption of