Remote Customer Success Manager — Growth & Renewals

Stadium

Poland

On-site

PLN 263,000 - 414,000

Full time

8 days ago

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Job summary

Stadium seeks a results-driven Customer Success Manager to build strong client relationships, own the renewals and expansions, and drive revenue growth from a remote, international book of business. You will guide onboarding, adoption, and ongoing success, partnering with cross-functional teams to maximize Stadium's platform value for customers around the world.

You will develop expert knowledge of the Stadium platform, identify growth opportunities, and communicate effectively to customers.

Qualifications

3+ years of relevant customer-facing experience (customer success, account management, or similar).
Strong commercial acumen and judgment for identifying risk and expansion opportunities.
Ability to thrive in a dynamic, fast-paced environment.
Solutions-oriented mindset with strong communication skills.

Responsibilities

Own end-to-end customer journey from handoff to renewal and expansion.
Develop deep knowledge of the Stadium platform and features.
Foster understanding and enthusiasm among new customers during onboarding.
Guide customers through onboarding and implementation to achieve fast value.
Maintain health of your book by identifying risk and driving adoption and spend.
Collaborate with teams to execute customer initiatives and goals.
Expand product adoption by sharing use cases and best practices.
Own renewals and expansion decisions within your accounts.
Gather feedback to continuously improve the product.